customer service supervisor resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated and energetic Professional with an ability to maintain organization and efficiency in accomplishing goals during high pressure scenarios while also supervising related job duties and activities to ensure quality standards. Bringing forth an independent work spirit as well as the capability to work well with teams of all sizes. Skilled people motivator with leadership abilities to promote optimal customer service and maximize sales. Highly skilled in conflict resolution and diplomatic communication. Skilled in planning and maintaining work schedules, accounts receivable, payroll, and human resources duties.
Skills
Strong attention to detail
Cross-functional collaboration
Scheduling and calendar management
Inventory management
Data entry
CRM and office management software
SOP & report writing
Team leadership
Creativity
Clear communication
Results driven
Effective time management
Goal-oriented
Training and coaching
Strong computer skills
Escalated customer issue resolution
Experience
06/2022 to CurrentCustom Jewelry Project CoordinatorMonster Beverage 1990 Corporation | Salt Lake City, UT,
Be a liaison to several jewelry retailers to create custom jewelry from the initial design process to finishing and polishing
Maintain a knowledge of jewelry terminology and design anatomy to communicate client design visions to CAD 3D modeling experts
Maintain a working knowledge of the CAD software Rhinoceros 3D to address client design queries and ensure desired details are present
Use gemological knowledge to place diamond and gemstone orders for clients as needed
Prepare job estimates based on current day metal pricing, production costs, and stones supplied
Adjust and review job billable and credit amounts to prepare invoices for completed client orders
Review completed orders to ensure they meet quality control standards
Monitor due dates to ensure timelines are met and prepare reports as needed
10/2021 to 06/2022Guest Service Operations ManagerSt. Moritz Security Service | Kissimmee, FL,
Create, enhance, and maintain Standard Operating Procedures and training materials
Hire, review, discipline, and effectively lead Guest Service in-office Associates and tend to customer needs via phones, emails, and e-chats
Staff events with in-office salaried employees as well as independent contractor positions
Spearhead sales initiatives and training using product knowledge about the program’s products, services, and campaigns with an understanding of customer personas
Build each event's capacity report and review weekly to monitor sales drive capacity
Pilot and supervise Guest Service projects and help the team meet imperative timelines
Work closely with the Director of Guest Services to advance the brand and its objectives
Adequately manage all Guest Service tools and scheduling (Ring Central, Zendesk, Text services, etc.)
Troubleshoot and problem solve unforeseen circumstances in a way beneficial to both business and consumer
Contact customers with any event changes such as days, times, or cars
07/2018 to 06/2021Customer Service SupervisorTarget | City, STATE,
Answered high volume inbound telephone calls and emails to provide information about products, services, policies and resolve order issues.
Resolve complex customer issues thoroughly and diplomatically, without having to escalate calls to corporate manager.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Prepared cash deposits up to $15,000 with zero discrepancies.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Trained all new office employees on effective sales, service and operational strategies to maximize team performance.
Maintain proper accounting and daily balancing, maintain proper finance procedure.
03/2018 to 07/2018Unarmed Patrol OfficerOberweis Ice Cream & Dairy Store | City, STATE,
Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Maintain environment by monitoring and setting building and equipment controls.
Monitored and investigated suspicions persons and situations and unusual activities.
Responded to calls for service, including unlocking doors and assisting motorists.
Communicated with other departments and coordinated responses to suspicious activities.
05/2017 to 03/2018Guest Service Agent, Team TrainerCompany Name | City, State,
Handled payment processing duties and provided customers with receipts and proper bills and change.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Maintain consistent accuracy of cash register, ensure all payment transactions were correct and proficient.
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