(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Motivated and energetic Professional with an ability to maintain organization and efficiency in accomplishing goals during high pressure scenarios while also supervising related job duties and activities to ensure quality standards. Bringing forth an independent work spirit as well as the capability to work well with teams of all sizes. Skilled people motivator with leadership abilities to promote optimal customer service and maximize sales. Highly skilled in conflict resolution and diplomatic communication. Skilled in planning and maintaining work schedules, accounts receivable, payroll, and human resources duties.

  • Strong attention to detail
  • Cross-functional collaboration
  • Scheduling and calendar management
  • Inventory management
  • Data entry
  • CRM and office management software
  • SOP & report writing
  • Team leadership
  • Creativity
  • Clear communication
  • Results driven
  • Effective time management
  • Goal-oriented
  • Training and coaching
  • Strong computer skills
  • Escalated customer issue resolution
Education and Training
Triton College River Grove, IL, Expected in 2024 Bachelors Degree : Business Management - GPA :
OAK PARK & RIVER FOREST HIGH SCHOOL Oak Park, IL Expected in 2016 High School Diploma : - GPA :
San Diego Miramar College San Diego, CA Expected in : - GPA :
Monster Beverage 1990 Corporation - Custom Jewelry Project Coordinator
Salt Lake City, UT, 06/2022 - Current
  • Be a liaison to several jewelry retailers to create custom jewelry from the initial design process to finishing and polishing
  • Maintain a knowledge of jewelry terminology and design anatomy to communicate client design visions to CAD 3D modeling experts
  • Maintain a working knowledge of the CAD software Rhinoceros 3D to address client design queries and ensure desired details are present
  • Use gemological knowledge to place diamond and gemstone orders for clients as needed
  • Prepare job estimates based on current day metal pricing, production costs, and stones supplied
  • Adjust and review job billable and credit amounts to prepare invoices for completed client orders
  • Review completed orders to ensure they meet quality control standards
  • Monitor due dates to ensure timelines are met and prepare reports as needed
St. Moritz Security Service - Guest Service Operations Manager
Kissimmee, FL, 10/2021 - 06/2022
  • Create, enhance, and maintain Standard Operating Procedures and training materials
  • Hire, review, discipline, and effectively lead Guest Service in-office Associates and tend to customer needs via phones, emails, and e-chats
  • Staff events with in-office salaried employees as well as independent contractor positions
  • Spearhead sales initiatives and training using product knowledge about the program’s products, services, and campaigns with an understanding of customer personas
  • Build each event's capacity report and review weekly to monitor sales drive capacity
  • Pilot and supervise Guest Service projects and help the team meet imperative timelines
  • Work closely with the Director of Guest Services to advance the brand and its objectives
  • Adequately manage all Guest Service tools and scheduling (Ring Central, Zendesk, Text services, etc.)
  • Troubleshoot and problem solve unforeseen circumstances in a way beneficial to both business and consumer
  • Contact customers with any event changes such as days, times, or cars
Target - Customer Service Supervisor
City, STATE, 07/2018 - 06/2021
  • Answered high volume inbound telephone calls and emails to provide information about products, services, policies and resolve order issues.
  • Resolve complex customer issues thoroughly and diplomatically, without having to escalate calls to corporate manager.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Prepared cash deposits up to $15,000 with zero discrepancies.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Trained all new office employees on effective sales, service and operational strategies to maximize team performance.
  • Maintain proper accounting and daily balancing, maintain proper finance procedure.
Oberweis Ice Cream & Dairy Store - Unarmed Patrol Officer
City, STATE, 03/2018 - 07/2018
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintain environment by monitoring and setting building and equipment controls.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Responded to calls for service, including unlocking doors and assisting motorists.
  • Communicated with other departments and coordinated responses to suspicious activities.
Company Name - Guest Service Agent, Team Trainer
City, State, 05/2017 - 03/2018
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintain consistent accuracy of cash register, ensure all payment transactions were correct and proficient.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
Company Name - CASHIER, Team Trainer
City, State, 10/2015 - 04/2017
  • Prepared daily food items, and cooked simple foods and beverages, using proper safety precautions and sanitary measures.
  • Rotating stock and supplies regularly ensuring the preparations are ready for the next shift.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Maintain consistent accuracy of cash register, ensure all payment transactions were correct.
  • Resolved customer needs using professionalism and sensitivity.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Maintained order and cleanliness of work areas to conform with health codes.

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Resume Overview

School Attended

  • Triton College
  • San Diego Miramar College

Job Titles Held:

  • Custom Jewelry Project Coordinator
  • Guest Service Operations Manager
  • Customer Service Supervisor
  • Unarmed Patrol Officer
  • Guest Service Agent, Team Trainer
  • CASHIER, Team Trainer


  • Bachelors Degree
  • High School Diploma
  • Some College (No Degree)

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