customer service supervisor resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced in Customer Service bringing over 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Skills
Work Prioritization
Corrective Actions
Customer Implementation
Call Center Operations
Maximizing Coverage
Continuous Improvements
Service Delivery Optimization
Time Management
Team Management
Policy Enforcement
Positive and Constructive Feedback
Staff Training
Report Preparation and Analysis
Performance Evaluations
New Hire Training
Employee Scheduling
Job Assignments
Turnover Minimization
Establishing Work Schedules
Inventory Merchandising
Friendly and Relatable
Data Analysis and Modeling
Behavior Identification
Spanish Fluency
Employee Performance Reviews
Supervising Employees
Leadership and Change Management
Compliance Adherence
Adaptable and Resilient
Administration and Operations
Delegation and Work Assignment
Leadership
Employee Motivation
Work History
Customer Service Supervisor, 01/2007 to Current Tarkett – Nashville, TN,
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Coached employees through day-to-day work and complex problems.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Established and updated work schedules to account for changing staff levels and expected workloads.
Kept abreast of new company products and services to effectively answer questions and resolve complaints.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Restaurant General Manager, 05/2004 to 01/2007 Wendy's – Detroit, MI,
Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Orchestrated positive customer experiences by overseeing every area of the operations.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Maintained facility and grounds to present positive image.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
Limited portion sizes and used garnishes to control food costs.
Built and leveraged community relationships to drive business and maximize catering programs.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Carefully interviewed, selected, trained and supervised staff.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Identified team weak points and implemented corrective actions to resolve concerns.
Reconciled cash and credit card transactions to maintain accurate records.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Led and directed team members on effective methods, operations and procedures.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Prepared for and executed new menu implementations.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Achieved highest employee retention rate in region.
Restaurant General Manager, 09/1995 to 04/2004 Wendy's – Dunbar, WV,
Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Maintained facility and grounds to present positive image.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Verified accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Built and leveraged community relationships to drive business and maximize catering programs.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Carefully interviewed, selected, trained and supervised staff.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Correctly calculated inventory and ordered appropriate supplies.
Identified team weak points and implemented corrective actions to resolve concerns.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Achieved highest employee retention rate in region.
Prepared for and executed new menu implementations.
Led and directed team members on effective methods, operations and procedures.
Reconciled cash and credit card transactions to maintain accurate records.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
No Degree: Business Management, Expected in to Hudson County Community College - Jersey City, NJ GPA:
GED: , Expected in 06/1996 to Union Hill High School - Union City, NJ, GPA:
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