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Motivated, versatile, Front Office/Customer Service Supervisor who maintains a positive can do attitude. Ability to use effective judgment in balancing customer, employee and company objective with an excellent ability to prioritize work loads and multi-task.
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- Collaborated to create a culture statement to use as a basis for employee accountability.
- Developed a strategic hiring plan to identify individuals who fit culture and bringing skills and experience to team.
- Monitored daily activities of customer service team, providing guidance and to optimize productivity.
- Regional charge capture and client service phone call auditor.
- Optimized personnel coverage by preparing work schedules based on hospital needs, staff availability and forecasted demands.
- Defined and documented office procedures, created/updated SOPs to provide thorough and comprehensive training.
- Became the go to team member to assist staff with resolving complex customer/financial issues and implementing targeted solutions.
- Developed a training program to enhance new team members development of best practices.
- Created monthly news letter to encourage communication and employee engagement.
- Provided calm, helpful demeanor as the first voice and face of the practice.
- Answered multiple inbound calls per day.
- Relayed client questions to Dr and conveyed responses with accuracy.
- Set up customer accounts and maintained accurate, thorough medical records.
- Collaborated multiple agencies to achieve the needs of family and individual.
- Managed program operations and provided strategic leadership for all workers and residents.
SUNY At Albany - Albany, NY
Hudson Valley Community College - Troy, NY
Purina staff feeding
Receptionist certification through Ceder Valley College
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Resume Overview
School Attended
- SUNY At Albany
- Hudson Valley Community College
Job Titles Held:
- Customer Service Supervisor
- Customer Service Representative
- Program Director
Degrees
- Bachelor of Arts
- Associate of Applied Science
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