Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivated, versatile, Front Office/Customer Service Supervisor who maintains a positive can do attitude. Ability to use effective judgment in balancing customer, employee and company objective with an excellent ability to prioritize work loads and multi-task.

  • Ability to maintain calm, positive, professional demeanor
  • Team management/Building and Problem resolution
  • Multitasking
  • Accounts payable and receivable
  • Excellent Customer service and efficient phone skills
  • File data, chart management and schedule coordination
  • Focuses on streamlining service procedures and maximizing team efficiency.
03/2008 to Current
Customer Service Supervisor Ncr Corporation Frederick, MD,
  • Collaborated to create a culture statement to use as a basis for employee accountability.
  • Developed a strategic hiring plan to identify individuals who fit culture and bringing skills and experience to team.
  • Monitored daily activities of customer service team, providing guidance and to optimize productivity.
  • Regional charge capture and client service phone call auditor.
  • Optimized personnel coverage by preparing work schedules based on hospital needs, staff availability and forecasted demands.
  • Defined and documented office procedures, created/updated SOPs to provide thorough and comprehensive training.
  • Became the go to team member to assist staff with resolving complex customer/financial issues and implementing targeted solutions.
  • Developed a training program to enhance new team members development of best practices.
  • Created monthly news letter to encourage communication and employee engagement.
09/2001 to 03/2008
Customer Service Representative Kastle Systems Austin, TX,
  • Provided calm, helpful demeanor as the first voice and face of the practice.
  • Answered multiple inbound calls per day.
  • Relayed client questions to Dr and conveyed responses with accuracy.
  • Set up customer accounts and maintained accurate, thorough medical records.
Program Director Edelman Atlanta, GA,
  • Collaborated multiple agencies to achieve the needs of family and individual.
  • Managed program operations and provided strategic leadership for all workers and residents.
Education and Training
Expected in
Bachelor of Arts: Psychology And Criminal Justice
SUNY At Albany - Albany, NY
Expected in
Associate of Applied Science: Criminal Justice
Hudson Valley Community College - Troy, NY

Purina staff feeding

Receptionist certification through Ceder Valley College

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School Attended

  • SUNY At Albany
  • Hudson Valley Community College

Job Titles Held:

  • Customer Service Supervisor
  • Customer Service Representative
  • Program Director


  • Bachelor of Arts
  • Associate of Applied Science

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