Customer Service Supervisor Resume Example

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CUSTOMER SERVICE SUPERVISOR
Summary
Dedicated and focused Administrative Assistant/Customer Service Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority so that I may add to the growth and stability of the company.
Highlights
Meticulous attention to detail Self-directed Professional and mature Strong problem solver Self-starter
Accomplishments
  • Successfully lowered inventory shortages from 12% to 1% after 1 year in the position.
  • Developed and implemented a new filing and tracking system that resulted in reduced discrepancies.
  • Received a letter of appreciation for playing a vital role in a successful accountable inventory.
  • Given a letter of recommendation by the Store Director.
  • Received an excellent rating or above on every evaluation while working for the Air Force.
  • Earned an individual cash bonus award seven years in a row.
Experience
Company NameJune 2015Customer Service Supervisor
City, State
  • Assists management with the supervision of 30 Associates by assigning duties Communicate goals and feedback to new employees Teach and ensure compliance with Company policies and procedures Participate in recruiting, hiring, scheduling, promoting, coaching and evaluating Associates Handles customer service issues such as membership inquiries and complaints Properly handles claims and returns Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges Prevent store losses using awareness, attention to detail and integrity Organize weekly sales reports for the sales department to track product success Communicate all merchandise needs or issues to appropriate supervisors Perform store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Company NameOctober 2006 to May 2014Front Desk Clerk
State
  • Audited over 200 files on a continuous basis Managed the petty cash fund with no discrepancies Conducted training for new employees Successfully troubleshooted and resolved problems with financial accounts Responsible for collecting and processing over $100,000 monthly Provided administrative support for the Director, Asst.
  • Director and Trainers Provided customer service Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Dispersed incoming mail to correct recipients throughout the office Made copies, sent faxes and handled all incoming and outgoing correspondence Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information Verified that information in the computer system was up-to-date and accurate Compiled statistical information for special reports Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers Assisted with payroll preparation and entered data into cumulative payroll document.
Company NameSeptember 2003 to July 2006Sales Store Clerk
State
  • Solely managed the $4 million dollar tobacco account Improved quality control Implemented the monthly inventory procedures Streamlined the ordering, receiving and stocking system Operated office equipment such as copiers and fax machines.Entered information into computer databases Updated daily logs for tracking file movements Reviewed files to check for complete and accurate information.
Company NameMarch 1999 to July 2003Store Worker
State
  • Maintained stock of perishable and nonperishable inventory Provided customer service Assisted with inventory Ensured accuracy between invoice and delivery Unloaded merchandise from trucks Handled products and equipment in accordance with safety and sanitation guidelines Conducted price checks for cashiers and service clerks Handled resets according to schedule, including deleted and new merchandise Built attractive holiday and seasonal displays for merchandising program Safely operated manual and electric pallet jacks Praised by management for being a fast and efficient worker, requiring little supervision Served shoppers in a prompt, courteous and friendly manner.
Education
Community College of Philadelphia2015A.A.S. Degree: Behavioral ScienceCity, State, United StatesGPA: GPA: 3.25Behavioral Science GPA: 3.25
Community College of Baltimore County2010Associate of Arts: General StudiesCity, State, United StatesGeneral Studies12 credit hours of Psychology classes.
Skills
accounts receivable, administrative support, attention to detail, billing, Cash handling, central point of contact, coaching, Strong communication skills, credit, customer service, databases, delivery, fashion, fast, faxes, fax machines, financial, hiring, inventory, Director, merchandising, access, mail, office, neat, needs assessment, office equipment, organizational skills, payroll, copiers, policies, problem solving skills, problem solver, knowledge of store, Psychology, quality control, receiving, receptionist, reception, record keeping, recruiting, safety, sales, sales reports, scheduling, Self-starter, supervision, telephone

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Resume Overview

School Attended

  • Community College of Philadelphia
  • Community College of Baltimore County

Job Titles Held:

  • Customer Service Supervisor
  • Front Desk Clerk
  • Sales Store Clerk
  • Store Worker

Degrees

  • A.A.S. Degree : Behavioral Science
    Associate of Arts : General Studies

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