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Customer Service Supervisor Resume Example

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CUSTOMER SERVICE SUPERVISOR
Professional Summary
Qualified Customer Service Supervisor with 9 years in fast-paced customer service and call center environments. Personable and professional under pressure. Focused Customer Service Supervisor successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Enthusiastic, outgoing and proficient at building positive relationships with new and existing customers by offering superior customer service.
Core Qualifications
  • Administrative support
  • Customer service mindset
  • Filing management
  • Computer proficiency
  • Multi-tasking
  • Exceptional verbal/written communication
  • Strong problem solving
  • Collaborative team player
  • Self-directed
  • Client relations specialist
  • Conflict resolution techniques
  • Marketing savvy
  • Team management
  • Meticulous attention to detail
  • Persuasive
  • Focused on customer satisfaction
  • Management of remote employees
  • Talent development
  • Scheduling
  • Deadline-oriented
  • Time management
  • Self-directed
  • Pleasant demeanor
  • Resourceful
Experience
Customer Service Supervisor, 05/2006 to CurrentWal-Mart, Inc － Gurnee , Antioch, IL
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.Cross-trained and backed up other customer service managers.Met all customer call guidelines including service levels, handle time and productivity.Solved unresolved customer issues.Strong leader of customer support staff.Facilitated inter-departmental communication to effectively provide customer support.Welcomed customers into the store and helped them locate items.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a.
  • friendly manner.
  • Maintained up-to-date knowledge of product and service changes.Developed highly empathetic client relationships and earned a reputation for exceeding service standard.
  • goals.
Mail Room Coordinator, 06/1997 to 07/2001US Post Office － Bedford Park, ILVerified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Verified and logged in deadlines for responding to daily inquiries. Entered information into computer databases. Processed and routed incoming mail. Updated daily logs for tracking file movements. Destroyed files and materials upon request. Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Office Coordinator, Personal Assistant, 01/1991 to CurrentNew Grange Construction Husband's Company － Round Lake, IL
  • Managed day-to-day development issues.Facilitated a fast-paced and dynamic entrepreneurial environment.Implemented processes to streamline workflow.Documented business requirements, functional specifications and training procedures.25 years of construction experience.Coordinated and planned vacations for the family.Answered a high volume of phone calls and email inquiries.Maintained entire family's schedule and organized events.Directed guests and routed deliveries and courier services.Answered and managed incoming and outgoing calls while recording accurate messages.
  • Transported children to and from school, activities and appointments.Filed paperwork and organized computer-based information.Screened personal and business calls and directed them to the appropriate party.Maintained appropriate filing of personal and professional documentation.
Hostess, 01/1985 to 01/2000Papa Joe's Restaurant － Oak Lawn, IL
  • Consistently provided professional, friendly and engaging service.Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Set dining tables according to type of event and service standards. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Education
Associate of Arts:Business,1991Southwest School of Business － Chicago, ILBusiness
Interests
Captain of my high school volleyball and softball team Student Council President
Additional Information
  • ACCOMPLISHMENTS Captain of my high school volleyball and softball team Student Council President
  • Received a Certificate for fastest data entry
Skills
streamline, Cash flow, interpersonal, client, customer service, customer support, documentation, email, fast, filing, functional, Outlook, Word, policies, processes, rapport, recording, safety, tables, telephone, phone, time management, type, workflow
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Resume Overview

Companies Worked For:

  • Wal-Mart, Inc
  • US Post Office
  • New Grange Construction Husband's Company
  • Papa Joe's Restaurant

School Attended

  • Southwest School of Business

Job Titles Held:

  • Customer Service Supervisor
  • Mail Room Coordinator
  • Office Coordinator, Personal Assistant
  • Hostess

Degrees

  • Associate of Arts : Business , 1991

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