Customer Service Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

  • Conflict resolution techniques
  • Team management
  • Focused on customer satisfaction
  • Scheduling
  • Deadline-oriented

  • ExcelTraining and development
  • Skilled multi-tasker
  • Meticulous attention to detail
  • software proficiency

As supervisor of customer service for the Graham Post Office I must determine daily the work priorities of the unit and identify what recourses are needed to accomplish our goals. I must manage employees calling in sick, late trucks, unexpected full coverage and heavy mail then make the appropriate decisions. Our clerk compliment has been short since I began supervising. It was a struggle to make our box up commitment and to keep carriers out of waiting time. I made the decision to change our box up time 30 minutes later to ensure all mail and packages are delivered to our customers. Because of a change in transportation I moved the carriers start times 15minutes later to capture distribution requirements. As a result, carrier waiting time has diminished and we are able to meet our goal in both distribution and boxing mail.

Customer Service Supervisor, 08/2012 to Current
Nes AssociatesCherry Point, NC,

As newly promoted Supervisor and as acting Supervisor for the last two years I have been responsible for all carrier activities including route assignment, carrier assistance, changes in daily schedules and managing overtime. I adjust schedules to meet distribution needs and to cover annual or sick leave. I also supervise the distribution and dispatch of all mail as well as all mail handling. I supervise the delivery of

accountable mail, customer change of address and manage PO Box rentals. Our office is participating in the Street Management Program. I

inspect the data and decide which carrier needs observation next. I report my findings to my postmaster and MPOO along with entering data

into the website.When the Postmaster is out I am solely responsible for record keeping, payroll, and proper measurements of mail and all data entry. I provide excellent retail skills, including mailing requirements and insure we are in accordance with SOX stipulations. I give our customers

and employees up to date information to keep the window running efficiently. I am proficient in handling customer issues or complaints in

any category. I observe employee conduct and encourage team work interaction. I involve all employees in decision making that will

improve effectiveness.

Sales and Service Associate, 01/2012 to 08/2012
Popular IncWest New York, NJ,

As a SSA my duties include customer service and promoting sales at the retail window. I also have several duties in the back office such as sorting and staging mail in a timely manor, and verifying mailings and entering information into the computer to run reports at the end of the day.

City Carrier, 09/2006 to 03/2011
Fedex OfficeLouisville, CO,

As junior regular I was awarded a vacant route to which I was solely responsible for maintaining. I had to learn a system

that worked for me, when it came to remembering and marking forwards or vacancies, while maintaining a good line of communication

with customers and co-workers. I made line of travel change that made delivery for me safer and more efficient. Route maintenance like

cleaning out boxes, reporting unsafe delivery locations or maybe a mail receptacle that was in need of repair are just a few more of the

duties I did as a regular carrier

: Criminal Justice, Expected in 2008
University of Phoenix - Salem, Oregon

Legal Studies coursework

GED: GED, Expected in 1999
Chemeketa Community College - McMinnville , Oregon

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Phoenix
  • Chemeketa Community College
Job Titles Held:
  • Customer Service Supervisor
  • Sales and Service Associate
  • City Carrier
  • GED

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