Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
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As supervisor of customer service for the Graham Post Office I must determine daily the work priorities of the unit and identify what recourses are needed to accomplish our goals. I must manage employees calling in sick, late trucks, unexpected full coverage and heavy mail then make the appropriate decisions. Our clerk compliment has been short since I began supervising. It was a struggle to make our box up commitment and to keep carriers out of waiting time. I made the decision to change our box up time 30 minutes later to ensure all mail and packages are delivered to our customers. Because of a change in transportation I moved the carriers start times 15minutes later to capture distribution requirements. As a result, carrier waiting time has diminished and we are able to meet our goal in both distribution and boxing mail.
As newly promoted Supervisor and as acting Supervisor for the last two years I have been responsible for all carrier activities including route assignment, carrier assistance, changes in daily schedules and managing overtime. I adjust schedules to meet distribution needs and to cover annual or sick leave. I also supervise the distribution and dispatch of all mail as well as all mail handling. I supervise the delivery of
accountable mail, customer change of address and manage PO Box rentals. Our office is participating in the Street Management Program. I
inspect the data and decide which carrier needs observation next. I report my findings to my postmaster and MPOO along with entering data
into the website.When the Postmaster is out I am solely responsible for record keeping, payroll, and proper measurements of mail and all data entry. I provide excellent retail skills, including mailing requirements and insure we are in accordance with SOX stipulations. I give our customers
and employees up to date information to keep the window running efficiently. I am proficient in handling customer issues or complaints in
any category. I observe employee conduct and encourage team work interaction. I involve all employees in decision making that will
improve effectiveness.
As a SSA my duties include customer service and promoting sales at the retail window. I also have several duties in the back office such as sorting and staging mail in a timely manor, and verifying mailings and entering information into the computer to run reports at the end of the day.
As junior regular I was awarded a vacant route to which I was solely responsible for maintaining. I had to learn a system
that worked for me, when it came to remembering and marking forwards or vacancies, while maintaining a good line of communication
with customers and co-workers. I made line of travel change that made delivery for me safer and more efficient. Route maintenance like
cleaning out boxes, reporting unsafe delivery locations or maybe a mail receptacle that was in need of repair are just a few more of the
duties I did as a regular carrier
Legal Studies coursework
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School Attended
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Degrees
