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Customer Service Supervisor Resume Example

Resume Score: 80%

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CUSTOMER SERVICE SUPERVISOR
Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Highlights
  • Conflict resolution techniques
  • Team management
  • Focused on customer satisfaction
  • Scheduling
  • Deadline-oriented


  • ExcelTraining and development
  • Skilled multi-tasker
  • Meticulous attention to detail
  • software proficiency
Accomplishments

As supervisor of customer service for the Graham Post Office I must determine daily the work priorities of the unit and identify what recourses are needed to accomplish our goals. I must manage employees calling in sick, late trucks, unexpected full coverage and heavy mail then make the appropriate decisions. Our clerk compliment has been short since I began supervising. It was a struggle to make our box up commitment and to keep carriers out of waiting time. I made the decision to change our box up time 30 minutes later to ensure all mail and packages are delivered to our customers. Because of a change in transportation I moved the carriers start times 15minutes later to capture distribution requirements. As a result, carrier waiting time has diminished and we are able to meet our goal in both distribution and boxing mail.

Experience
09/2012 to Current
Customer Service SupervisorCompany Name - City, State

As newly promoted Supervisor and as acting Supervisor for the last two years I have been responsible for all carrier activities including route assignment, carrier assistance, changes in daily schedules and managing overtime. I adjust schedules to meet distribution needs and to cover annual or sick leave. I also supervise the distribution and dispatch of all mail as well as all mail handling. I supervise the delivery of

accountable mail, customer change of address and manage PO Box rentals. Our office is participating in the Street Management Program. I

inspect the data and decide which carrier needs observation next. I report my findings to my postmaster and MPOO along with entering data

into the website.When the Postmaster is out I am solely responsible for record keeping, payroll, and proper measurements of mail and all data entry. I provide excellent retail skills, including mailing requirements and insure we are in accordance with SOX stipulations. I give our customers

and employees up to date information to keep the window running efficiently. I am proficient in handling customer issues or complaints in

any category. I observe employee conduct and encourage team work interaction. I involve all employees in decision making that will

improve effectiveness.

02/2012 to 09/2012
Sales and Service AssociateCompany Name - City, State

As a SSA my duties include customer service and promoting sales at the retail window. I also have several duties in the back office such as sorting and staging mail in a timely manor, and verifying mailings and entering information into the computer to run reports at the end of the day.

10/2006 to 04/2011
City CarrierCompany Name - City, State

As junior regular I was awarded a vacant route to which I was solely responsible for maintaining. I had to learn a system

that worked for me, when it came to remembering and marking forwards or vacancies, while maintaining a good line of communication

with customers and co-workers. I made line of travel change that made delivery for me safer and more efficient. Route maintenance like

cleaning out boxes, reporting unsafe delivery locations or maybe a mail receptacle that was in need of repair are just a few more of the

duties I did as a regular carrier

Education
2008
Criminal JusticeUniversity of Phoenix - City, State, USA

Legal Studies coursework

1999
GED: GEDChemeketa Community College - City, State, USA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of Phoenix
  • Chemeketa Community College

Job Titles Held:

  • Customer Service Supervisor
  • Sales and Service Associate
  • City Carrier

Degrees

  • Criminal Justice
    GED :

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