Customer Service Supervisor Resume Example
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- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
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As supervisor of customer service for the Graham Post Office I must determine daily the work priorities of the unit and identify what recourses are needed to accomplish our goals. I must manage employees calling in sick, late trucks, unexpected full coverage and heavy mail then make the appropriate decisions. Our clerk compliment has been short since I began supervising. It was a struggle to make our box up commitment and to keep carriers out of waiting time. I made the decision to change our box up time 30 minutes later to ensure all mail and packages are delivered to our customers. Because of a change in transportation I moved the carriers start times 15minutes later to capture distribution requirements. As a result, carrier waiting time has diminished and we are able to meet our goal in both distribution and boxing mail.
Nes Associates – Cherry Point, NC,
As newly promoted Supervisor and as acting Supervisor for the last two years I have been responsible for all carrier activities including route assignment, carrier assistance, changes in daily schedules and managing overtime. I adjust schedules to meet distribution needs and to cover annual or sick leave. I also supervise the distribution and dispatch of all mail as well as all mail handling. I supervise the delivery of
accountable mail, customer change of address and manage PO Box rentals. Our office is participating in the Street Management Program. I
inspect the data and decide which carrier needs observation next. I report my findings to my postmaster and MPOO along with entering data
into the website.When the Postmaster is out I am solely responsible for record keeping, payroll, and proper measurements of mail and all data entry. I provide excellent retail skills, including mailing requirements and insure we are in accordance with SOX stipulations. I give our customers
and employees up to date information to keep the window running efficiently. I am proficient in handling customer issues or complaints in
any category. I observe employee conduct and encourage team work interaction. I involve all employees in decision making that will
improve effectiveness.
Popular Inc – West New York, NJ,
As a SSA my duties include customer service and promoting sales at the retail window. I also have several duties in the back office such as sorting and staging mail in a timely manor, and verifying mailings and entering information into the computer to run reports at the end of the day.
Fedex Office – Louisville, CO,
As junior regular I was awarded a vacant route to which I was solely responsible for maintaining. I had to learn a system
that worked for me, when it came to remembering and marking forwards or vacancies, while maintaining a good line of communication
with customers and co-workers. I made line of travel change that made delivery for me safer and more efficient. Route maintenance like
cleaning out boxes, reporting unsafe delivery locations or maybe a mail receptacle that was in need of repair are just a few more of the
duties I did as a regular carrier
University of Phoenix - Salem, Oregon
Legal Studies coursework
Chemeketa Community College - McMinnville , Oregon
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- University of Phoenix
- Chemeketa Community College
- Customer Service Supervisor
- Sales and Service Associate
- City Carrier
- GED
