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Customer Service Supervisor Resume Example

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CUSTOMER SERVICE SUPERVISOR
Professional Summary

Resourceful driven to exceed customer expectations and maximize satisfaction. Bringing 30 years of experience in dynamic roles, with success in both autonomous, team, and leadership contexts. Highly skilled in conflict resolution and diplomatic communication. Experienced Customer Service professional bringing 30 years of quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Experienced Customer Service professional bringing 30 years of quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Well-organized administrative professional bringing excellent multitasking abilities developed over 30 years of postal experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Microsoft with expertise in database management. Results-oriented Customer Service Professional effective at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.

Skills
  • Team leadership
  • Schedule management
  • Customer relations
  • Account updates
  • Inter-department collaboration
  • Training and development
  • Scheduling
  • Strategic planning
  • Data entry
  • Bookkeeping
  • Staff management
  • Payroll and budgeting
  • Credit and collections
  • Documentation and control
Work History
Customer Service Supervisor, 02/1984 to 02/2013
United States Post Office – Parma, Ohio
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Supervised 40 Letter Carriers and Fourteen Clerks in providing excellent customer service to callers requiring assistance for Mail Delivery and Product issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Performed data entry to record call notes, suggestions and questions.
  • Facilitated inter-departmental communication to effectively provide customer support.
Fire Technology Instructor, 02/1982 to 02/1984
Cleveland Community College – Cleveland , Ohio
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Monitored social media and online sources for industry trends.
  • Developed and executed targeted relationship and account development strategy.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Conducted field visits and met corporate customers for business development.
  • Investigated and resolved customer complaints to foster satisfaction.
Firefighter/Paramedic, 02/1972 to 02/1984
Brooklyn Fire Department – Brooklyn, Ohio
  • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
  • Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
  • Effectively supported fire suppression by setting up and maintaining water supply lines.
  • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
  • Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis.
  • Completed training to stay in peak physical fitness and handle challenging tasks.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Assessed active fires and consulted with team members to devise optimal approach and containment strategies.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
  • Checked all fire and life safety systems and equipment for proper placement at properties, including fire alarms, sprinkler systems and smoke detectors.
  • Interviewed, trained and deployed fire safety personnel to maximize protection of life and property.
  • Accurately completed written and verbal reports on patient care to hospital emergency departments.
  • Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons.
  • Created educational programs regarding life safety and fire prevention.
  • Made daily inspections of facilities and equipment.
  • Administered first aid and medical treatment to those injured during fires and car accidents.
  • Oversaw equipment and vehicle upkeep to ensure emergency readiness.
  • Quickly acted to contain any hazardous chemicals likely to catch fire, leak or spill.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Notified fire dispatchers to detail any difficulties encountered, request additional firefighters and obtain emergency supplies.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Monitored vital signs before, during and after transportation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Operated emergency vehicles to transport critical patients.
  • Provided pre-hospital trauma life support to keep patients alive and stabilized for hospital care.
  • Assessed situation severity of emergent medical incidents and provided care accordingly.
  • Demonstrated strong commitment to quality care through continuous training and development.
  • Worked with other EMTs and paramedics to provide comprehensive patient care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Participated in facility surveys and inspections made by authorized governmental agencies.
  • Provided patient education.
Education
Associate of Arts: Sociology / Psychology, 06/1974
Baldwin Wallace College - Berea, OH
Associate of Science: Paramedic Certification, 02/1973
Cleveland Community College - Cleveland, OH
Associate of Science: Business, 02/1973
Cleveland Community College - Cleveland, OH
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Resume Overview

Companies Worked For:

  • United States Post Office
  • Cleveland Community College
  • Brooklyn Fire Department

School Attended

  • Baldwin Wallace College
  • Cleveland Community College

Job Titles Held:

  • Customer Service Supervisor
  • Fire Technology Instructor
  • Firefighter/Paramedic

Degrees

  • Associate of Arts : Sociology / Psychology , 06/1974
    Associate of Science : Paramedic Certification , 02/1973
    Associate of Science : Business , 02/1973

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