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customer service supervisor resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Highly motivated self starter, with exceptional organizational skills. I have worked as a coordinator in the fields of Customer Service, Accounts Receivable, Pricing, Account Adjustments and Estimating.

I possess a spirit of teamwork and feel that motivating those around me and creating an atmosphere where people enjoy what they come to work to do, is crucial for teamwork to thrive and achieve the overall goals set by the company.

Skills
  • Training- Hazardous Materials Training 2018 - IMDG, IATA and DOT. Louisville, KY- Clariant Corporation
Experience
Auction Coordinator, 08/2021 to Current
CopartBrighton, CO,
  • Assist with set up and break down of auction by placing signage, preparing bid cards and assistance with pick up and cash sales, on day of the event.
  • Gathered and sorted items for sale, organized at auction site and prepared written materials regarding items.
Customer Account Manager, 01/2016 to 12/2020
AaronsBrooks, KY,
  • Daily order processing and logistic coordination
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Cross-trained in Purchasing and Payroll
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Coordinated between order processing, logistics and warehouse to ensure customer satisfaction of on-time deliveries.
  • Understand and abide by all customer contract agreements
Customer Service Representative, 10/2014 to 07/2015
Unitedhealth GroupPhiladelphia, PA,
  • Assisted approximately 10 customers with order processing, logistics and planning.
  • Coordinated service and support to each customer.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns and inventory requirements to supervisors.
  • Understand and abide by all customer contract agreements.
Pricing Coordinator, 05/1994 to 10/2013
AvientBethel, CT,
  • Handled quoting processes, including coordinating materials, analyzing proposals and managing implementations for awarded contracts.
  • Worked closely with sales teams to assess profit margins
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Trained sales and customer service on quoting program.
  • Published List Prices for Distribution
  • Coordinated efforts between sales and management to price products accurately to achieve desired margins
Education and Training
High School Diploma: , Expected in 05/1986 to Mount St Mary Academy - Little Rock, AR,
GPA:

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Resume Overview

School Attended

  • Mount St Mary Academy

Job Titles Held:

  • Auction Coordinator
  • Customer Account Manager
  • Customer Service Representative
  • Pricing Coordinator

Degrees

  • High School Diploma

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