customer service supervisor resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitate effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Experienced Supervisor bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Skills
Coaching and Mentoring
Team Management and Supervision
Motivational Leadership
Staff Development and Training
Handling Customer Complaints
Confidence and Drive
Honesty and Integrity
Diligent Follow Through
Customer Service Management
Friendly and Relatable
Multitasking and Prioritization
Adaptable and Resilient
Work History
08/2016 to CurrentCustomer Service SupervisorOkaloosa County | 1 Crestview & 1 Ft. Walton, FL,
Coached employees to improve the customer experience.
Solved customer issues in a timely manner, creating an experience that is positive and would make them want to be a returning customer.
Communicate company policies and procedures to all associates.
Merchandise product when necessary.
Provide a positive environment, and use all situations as a learning experience to help employees grow.
Ability to adapt the teaching approach to accommodate different learning styles.
Strong worth ethic, dependable and reliable.
Good communication skills with other members of management.
04/2014 to 06/2015Dog HandlerTrugreen | Hilliard, OH,
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Fed, and cared for dogs during owners' absences and out-of-town trips.
Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
Tracked metrics such as overall health, behaviors and diet to isolate and address concerns.
Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
Managed up to [60] dogs of varying breeds and sizes, providing attentive care.
Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
Led dogs away from hazards, obstacles and other animals to protect safety.
Alerted owners immediately of health or behavior problems for speedy resolution and care.
Followed optimal schedules for animals as set by owners or supervisors.
Administered topical and oral medications for animals' specific needs.
Talked to or interacted with animals to increase familiarity with human voices or contact.
09/2003 to 04/2012Sales Associate/Dog Treainer/GroomerPetco Animal Supplies Stores Inc. | City, STATE,
Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
Evaluated animals to determine temperaments, abilities and aptitude for training.
Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
Tracked metrics such as overall health, behaviors and diet to isolate and address concerns.
Acclimated every animal to feel of different harnesses and equipment by steadily increasing touches and overall use.
Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
Consulted with owners to discuss behavioral concerns and determine final goals.
Maintained clean training arena for group classes.
Talked to or interacted with animals to increase familiarity with human voices or contact.
Cued or signaled animals during performances.
Advised animal owners regarding purchase of specific animals.
Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
Bathed dogs and cats to remove fleas, ticks and other skin parasites.
Dematted dogs and trimmed hair in ears and between paw pads.
Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
Trimmed nails using clippers and grinders.
Handled administrative work such as answering telephones and scheduling appointments for visits.
Met with clients to discuss cut and style preferences prior to caring for animals.
Washed, trimmed and brushed animals to maintain good grooming standards.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Reset procedure rooms between appointments and disinfected equipment.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Monitored animals for behavioral problems and signs of health issues.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Managed facility laundry, cleaning and restocking.
Kept cages, kennels, play yards and grooming areas neat and clean.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Engaged with customers to effectively build rapport and lasting relationships.
Developed, marketed and sold full range of products and support services.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Increased sales by offering advice on purchases and promoting additional products.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Processed product returns and assisted customers with other selections.
Solved customer challenges by offering relevant products and services.
Achieved perfect attendance and on-time record.
Education
Expected in 06/2005 to to Bachelor of Arts | Recreation And Leisure ManagementJohnson & Wales University, Providence, RIGPA:
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