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customer service supervisor resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly motivated supervisor who is career focused on enhancing customer service with careful attention to detail and strong follow-through. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Skills
  • Client relations and retention
  • Conflict resolution techniques
  • Talent development
  • CRM
  • Schedule coordination
  • Training and coaching
  • Account management
  • Project management
Experience
05/2022 to Current
Customer Service Supervisor Floor And Decor Bridgeton, MO,
  • Provides day-to-day leadership to cultivate environment that exemplifies company values.
  • Trained staff on all company policies and updates to achieve excellent customer satisfaction levels.
  • Assess team member performances by delivering one-on-one coaching to promote better service.
  • Interviewed, hired and trained staff to meet company objectives.
  • Oversees and assesses Waiting for Customer offline work and enhanced its procedures and policies to improve employee workflow and boost customer satisfaction.
  • Delegate multiple special projects to highest performing team members and boost overall department morale.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
01/2022 to 05/2022
Claims Adjuster Sedgwick Claims Management Services, Inc. Naperville, IL,
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Explained premiums owed to policyholders, agents and underwriters.
  • Contacted injured parties and legal representatives to negotiate final settlements for claims.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Interviewed claimants, medical specialists and employers to determine pertinent claim information.
  • Determined liability, compensability and benefits due on each claim.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
02/2021 to 11/2021
Associate Home Advisor Metlife, Inc. San Juan, PR,
  • Was part of a sales pilot at a Fintech Startup company where I assisted in exceeding daily and monthly goals.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Reviewed itemized Loan Estimates with clients and guided them in what their next steps would be in the refinance process.
  • Helped manage multiple sales pipelines for multiple Home Advisors.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
04/2017 to 07/2020
Customer Service and Sales Manager AT&T City, STATE,
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained staff to meet company objectives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
10/2015 to 04/2017
Small Business Sales Consultant AT&T City, STATE,
  • Reinvigorated existing accounts by rehabilitating pricing, renewal agreements and service satisfaction while reviewing any billing concerns through detailed itemized explanations.
  • Meet and exceed all daily, monthly, and yearly quotas by providing the highest degree of customer service and negotiating contract terms to meet both client and company needs.
  • Maintained top 1% performance levels companywide by identifying sales opportunities for B2B clients and securing new strategic sales opportunities.
  • Developed new business leads through prospecting and personalized sales proposals via needs-assessment, consultative selling, and competitive rates to ensure a promising rapport is built.
  • Account management ranging from small to large businesses by determining how to maximize potential growth productivity and performance with detailed business development presentations.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
11/2014 to 11/2015
Health Insurance Marketing Manager Life, World Financial Group City, STATE,
  • Scheduled meetings and delivered presentations of products and services that assisted in maximizing financial success for both personal and family needs.
  • Became Marketing Manager after only six months after hire date by exceeding sales goals by 276% resulting in a one million dollar closed deal.
  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.
  • Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
Education and Training
Expected in to to
: Music
Fullerton College - Fullerton, CA,
GPA:
Expected in 05/2007 to to
High School Diploma:
California High School - Whittier, CA,
GPA:
  • 3.71 GPA

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Resume Overview

School Attended

  • Fullerton College
  • California High School

Job Titles Held:

  • Customer Service Supervisor
  • Claims Adjuster
  • Associate Home Advisor
  • Customer Service and Sales Manager
  • Small Business Sales Consultant
  • Health Insurance Marketing Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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