Customer Service Supervisor Resume Example
Motivated Customer Service Supervisor, focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.
Goal-oriented in Customer Service with 25 years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Demonstrated proficiency in customer service and operational management.
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Quakertown , PA
- Managed retail establishment while overseeing overall business development
Belmont , MA
- Supervised employees in the mail processing, delivery, and retail operations.
- The main focus was to make sure that the clerks worked efficiently to get mail to the carriers in a timely manner so that they would make their street time, and that the carriers performed their jobs to their expected standards which included 100% MSP scores and working safely in the outdoor elements.
- In addition, I have taken upon the Station Manager's responsibility in his absence and successfully completed the responsibilities of the Station Manager's role.
Houston , MN
- Collected and monitored data to evaluate budget anand planning for fiscal years for the USPS Retail unit.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
City , STATE
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Operated mail processing equipment and manually sorted mail.
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Resume Overview
School Attended
- SCHOOLCRAFT COLLEGE
Job Titles Held:
- Owner/Operator
- Customer Service Supervisor
- Data Technician/Customer Service
- MAIL PROCESSING CLERK
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