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Customer Service Supervisor Resume Example

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CUSTOMER SERVICE SUPERVISOR
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Summary

Motivated Customer Service Supervisor, focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.

Goal-oriented in Customer Service with 25 years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Demonstrated proficiency in customer service and operational management.

Skills
  • Budget
  • Coaching
  • DATA COLLECTION
  • Leadership skills
  • Retail Sales
  • Expertise in sales
  • Workforce Management
  • Customer Service
  • Proficient in POS(Point Of Sale)
  • File and data retrieval systems
  • Data entry
  • Multitasking
Experience
Company NameJune 2014 to CurrentOwner/Operator
City, State
  • Managed retail establishment while overseeing overall business development
Company NameMay 2014 to CurrentCustomer Service Supervisor
City, State
  • Supervised employees in the mail processing, delivery, and retail operations.
  • The main focus was to make sure that the clerks worked efficiently to get mail to the carriers in a timely manner so that they would make their street time, and that the carriers performed their jobs to their expected standards which included 100% MSP scores and working safely in the outdoor elements.
  • In addition, I have taken upon the Station Manager's responsibility in his absence and successfully completed the responsibilities of the Station Manager's role.
Company NameFebruary 2003 to March 2014Data Technician/Customer Service
City, State
  • Collected and monitored data to evaluate budget anand planning for fiscal years for the USPS Retail unit.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
Company NameNovember 1994 to February 2003MAIL PROCESSING CLERK
City, State
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Operated mail processing equipment and manually sorted mail.
Education and Training
SCHOOLCRAFT COLLEGE2001
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Resume Overview

School Attended

  • SCHOOLCRAFT COLLEGE

Job Titles Held:

  • Owner/Operator
  • Customer Service Supervisor
  • Data Technician/Customer Service
  • MAIL PROCESSING CLERK

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