customer service supervisor resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Skills
Leadership
Motivator
Mentor
Decision Making
Fast learned
Payroll Expert
Continuous Improvement
Bilingual, fluent in Spanish and English
Computer Knowledge
Excellent costumer service skills
Education and Training
Interamerica UniversityCupey. Puerto Rico, Expected in 05/2008 ā āBBA:Finance - GPA:
Experience
Thi E-Commerce - Customer Service Supervisor Jasper, IN, 08/2018 - Current
Manage a cross functional team composed of (clerk,rural and city personnel) over
Manage over 12 clerks by prodiving daily goals, mentor on customer adhoc problems with the goal to maintain or increase profit to the region.
Liaison between customer and clerk on discrepancies taking in consideration customer satisfaction.
Investigate sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Establish daily hourly goals, to over 50 carriers (rural and city) by optimizing the routes to improve daily expense.
Analize daily business report of customer satisfaction in order to inprove busness region.
Analize daily online region customer reports to evaluate daily concerns seeking opportunities for improvement.
Maintain knowledge of company products and services to promptly resolve complaints and concerns.
Assessed team member performances by delivering one-on-one coaching to promote better service.
Responded to phone and online customer service requests within 72hrs turn around time to maintain an 100% customer satisfaction rating.
Addressed direct customer inquiries to maintain customer satisfaction ratings.
Monitored service desk ticket queues to facilitate timely response and resolution.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
Evaluated employee job performance and motivated staff to improve productivity.
Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
Drove positive customer satisfaction levels by providing successful training to associates.
Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
Assessed departmental operations to determine areas for improvement and support.
Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
Managed schedules of team of 50 personnel to keep shifts properly staffed.
Answered phone calls and emails per day.
Developed and updated scheduling policies covering all department activities.
Checked accuracy and integrity of system information and located missing details.
Managed and responded to patient grievances and complaints per procedural guidelines.
Reviewed, analyzed and approved financial reports, monitored accounts and generated overall spending.
Unitypoint Health - CCA Huxley, IA, 01/2016 - 09/2018
Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Maintained professional and effective public relations with customers and community members.
Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
Used portable electronic scanner to track parcels and record tracking progress.
Prepared mail in sequence of delivery for optimal productivity.
Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
Handled undeliverable mail in accordance with established procedures.
Te Connectivity Ltd - Sales Manager El Paso, TX, 08/2013 - 08/2015
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Maintained professional network of potential clients and business opportunities.
Established new accounts and serviced existing accounts maintaining professional relationships.
Developed and implemented new sales strategies to update product lines.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Achieved company growth and brand development through market expansion and sales.
Executed and created strategic sales plans to expand customer base and extend global reach.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
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