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Customer Service Supervisor Resume Example

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CUSTOMER SERVICE SUPERVISOR
Summary

Experienced customer service supervisor skilled at managing daily front end operations to provide every customer with positive experiences. Focused on strengthening the company brand and maximizing customer loyalty. Effectively partners with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.

Skills
  • Report writing and budgeting
  • Tax Exempt reports and sales review
  • POS competency
  • Issue and conflict resolution
  • Complaint resolution
  • Research into P&L losses
  • Troubleshooting technology issues
  • Effective communicator
Experience
Company Name | City, StateCustomer Service Supervisor09/2017 - Current
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Translated management directives into actionable mandates for front-line staff.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Received accolades for delivering exceptional customer service.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Prepared daily documentation and logs, including weekly reports detailing activities.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Company Name | City, StateSales Supervisor09/2016 - 09/2017
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Processed all cash, credit and check transactions with POS system and cash register.
  • Achieved sales goals and business objectives by motivating staff and promoting extended warranties.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Raised profits byincreasing email capture to 15% above company average by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and making greeting a priority.
  • Identified key areas within the store where merchandise displays needed to be fixed and items required restocking.
  • Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
  • Monitored stock levels for reorders, and maximum profitability.
  • Promoted key products and features to customers to generate interest and drive revenue growth.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Conducted job interviews, led employee performance evaluations with constructive feedback.
Company Name | City, StateSales Associate10/2015 - 02/2016
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed orders through system.
  • Assisted customers by finding the needed clothing items and checking inventory for items at other locations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Jefferson Community And Technical College | City, StateSome College (No Degree) in Elementary Education
University of Louisville | City, StateSome College (No Degree) in Music Education
Seneca High School | City, StateHigh School Diploma05/2008
Activities and Honors
  • Awarded a company patch for outstanding customer service
  • Helped gain 95% rating for company operations audit
  • Volunteered at Gilmore Lane Elementary
  • Alumni member of Tau Beta Sigma National Honorary Band Fraternity
  • Bassoonist in concert band 2010-2015
  • Clarinetists in UofL's marching band 2012-2015
Hobbies

A music enthusiast, since birth, I learned to play an instrument at 10 and never looked back. Avid reader of long novels with crisp pages to turn. Board game player on my off days to help wind down, nothing is wrong with a little competition between friends.

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Resume Overview

School Attended

  • Jefferson Community And Technical College
  • University of Louisville
  • Seneca High School

Job Titles Held:

  • Customer Service Supervisor
  • Sales Supervisor
  • Sales Associate

Degrees

  • Some College (No Degree) in Elementary Education
    Some College (No Degree) in Music Education
    High School Diploma

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