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Customer Service Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Resourceful [Job Title] driven to exceed customer expectations and maximize satisfaction. Bringing [Number] years of experience in dynamic roles, with success in both autonomous, team, and leadership contexts. Highly skilled in conflict resolution and diplomatic communication.

Well-organized Administrative professional bringing excellent multitasking abilities developed over [Number] years of [Industry] experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in [Software] with expertise in database management.

Experienced Office Management and Administration Professional with [Number] years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Meticulous [Job Title] skilled at using [Software] to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.

Organized Office Manager with over [Number] years of experience in [Industry] field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in [Area of expertise]. Offering these skills and strong work ethic.

Driven [Job Title] offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Skills
  • Inter-department collaboration
  • Schedule management
  • Training and mentoring
  • Research and due diligence
  • Scheduling
  • Payroll and budgeting
  • Data entry
  • Workflow planning
  • Strategic planning
Work History
Customer Service Supervisor, 01/2012 to Current
Portland General ElectricWilsonville, OR,
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led process improvement and problem-solving efforts to create standard process and escalation policy for customer support team.
  • Interpreted management directives to define and document administrative staff processes.
  • Developed documentation and logs of implemented solutions and generated and submitted [Timeframe] reports.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Routing Supervisor, 05/2018 to 12/2019
ModivcareEdison, NJ,
  • Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Developed team communications and information for [Type] meetings.
Wave Planner, 02/2017 to 08/2018
Americold LogisticsSummerville, SC,
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Checked inventory and selected [Type] products from specific locations based upon customer orders and availability.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Education
High School Diploma: , Expected in 06/2000
Rancho Verde High School - ,
GPA:

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Resume Overview

School Attended
  • Rancho Verde High School
Job Titles Held:
  • Customer Service Supervisor
  • Routing Supervisor
  • Wave Planner
Degrees
  • High School Diploma