Accomplished leader and contact center professional with a track record for providing leadership and oversight to frontline employees, delivering customer support spanning a multitude of industries. Strong experience monitoring work performance, call coaching, mentoring, and employee development to ensure service delivery satisfaction. Successfully support operational demand of Contact Centers, while keeping in the forefront all budgetary objectives. Proven experience developing and nurturing a culture of support, and continuous success in service standards, quality, and teamwork.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: