Customer Service Supervisor Resume Example
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CUSTOMER SERVICE SUPERVISOR
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication.
Highlights
| Exceptional interpersonal communication Critical thinking Excellent time management skills Project planning Effective problem solver Attention to detail Effective workflow management Quality assurance Adherence to high customer service standards Quick learner Customer-focused Strong client relations Microsoft Outlook, Word and Excel Shipping and receiving professional Exceptional telephone etiquette |
Experience
Customer Service SupervisorJan 2010 to Current
Regal Beloit Corp. － Union Grove , WIInvestigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff. Facilitated inter-departmental communication to effectively provide customer support. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Provided accurate, specific and timely performance feedback for CSRs. Identified individual development needs with appropriate training. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Fostered an environment which encouraged continual process improvements. Updated customer orders from start to finish in an accurate and timely manner. Effective liaison between customers and internal departments. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Maintained up-to-date knowledge of product and service changes. Managed work flow to exceed quality service goals.
Regal Beloit Corp. － Union Grove , WIInvestigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff. Facilitated inter-departmental communication to effectively provide customer support. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Provided accurate, specific and timely performance feedback for CSRs. Identified individual development needs with appropriate training. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Fostered an environment which encouraged continual process improvements. Updated customer orders from start to finish in an accurate and timely manner. Effective liaison between customers and internal departments. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Maintained up-to-date knowledge of product and service changes. Managed work flow to exceed quality service goals.
customer service representativeAug 2006 to Jun 2009
Kuehne & Nagel Logistics, Inc. － Cincinnati , KYVerified each delivery against shipping instructions before delivering to customers. Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded truck and properly secured items to prevent damage during transportation. Completed on-time deliveries by choosing the best and most efficient routes. Submitted receipts and money received from deliveries at the end of each shift. Loaded and secured items in trucks. Recorded each delivery using the proper paperwork before leaving the warehouse. Followed the company's loading and unloading procedures for hazardous materials. Communicated customer complaints, requests and feedback to company management. Responded to all inquiries from the general public in a prompt and professional manner. Responded to citizens' complaints and requests for information and services.
Kuehne & Nagel Logistics, Inc. － Cincinnati , KYVerified each delivery against shipping instructions before delivering to customers. Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded truck and properly secured items to prevent damage during transportation. Completed on-time deliveries by choosing the best and most efficient routes. Submitted receipts and money received from deliveries at the end of each shift. Loaded and secured items in trucks. Recorded each delivery using the proper paperwork before leaving the warehouse. Followed the company's loading and unloading procedures for hazardous materials. Communicated customer complaints, requests and feedback to company management. Responded to all inquiries from the general public in a prompt and professional manner. Responded to citizens' complaints and requests for information and services.
customer service & cashierDec 2003 to Aug 2006
Roche Bros － Weston , MAAnswered product questions with up-to-date knowledge of sales and store promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number. Maintained cleanliness and presentation of stock room and production floor. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions.
Roche Bros － Weston , MAAnswered product questions with up-to-date knowledge of sales and store promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number. Maintained cleanliness and presentation of stock room and production floor. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions.
Education
Insurance & Medical2010Stratford Career Institute － City, State, USInsurance & Medical Coding 2010 Stratford Career Institute - St Albans, VT (online courses)
GED2000Weatherford College － City, State, USGED: 2000 Weatherford College - Weatherford, TX
Skills
Customer Service, Receptionist, Customer Inquiries, Shipping, Customer Support, Exceed, Increase, Process Improvements, Training, Work Flow, Customer Service Representative, Hazardous Materials, Postal, Accounting, Cash, Cashier, Inventory, Invoicing of Sales, Pricing, Client Relations, Customer Service Manager, Etiquette, Excel, Microsoft Outlook, Outlook, Problem Solver, Project Planning, Quality Assurance, Satisfaction, Shipping And Receiving, Team Management, Telephone, Time Management, Word, Workflow, Workflow Management, Coding, Medical Coding
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Resume Overview
School Attended
- Stratford Career Institute
- Weatherford College
Job Titles Held:
- Customer Service Supervisor
- customer service representative
- customer service & cashier
Degrees
- Insurance & Medical 2010
GED 2000
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