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Customer Service Supervisor Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Resourceful Customer Service Associate driven to exceed customer expectations and maximize satisfaction. Bringing over 10 years of experience in dynamic roles, with success in both autonomous, team, and leadership contexts. Highly skilled in conflict resolution and diplomatic communication.

Very dependable, efficient, and eager to contribute to team success through hard work. Outstanding organizational skills and motivated.

Skills
  • Team Leadership
  • Training and Development
  • Troubleshooting and resolution
  • Excel
  • Excellent grammar
  • Supervision
  • Relationship-Building
  • Sage
  • Good telephone etiquette
  • Office administration
  • Accounting familiarity
  • Customer relations and communications
  • Systems and software programs
Education
Abbeville High School Abbeville, SC Expected in : - GPA :
Christian Correspondence School Townsend, GA, Expected in 11/2009 High School Diploma : - GPA :
Work History
Dymax Corporation - Customer Service Supervisor
Torrington, CT, 12/2018 - 09/2020
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Interceded between customer service representatives during arguments and diffused tense situations.
  • Prepared daily KPI reports to assist business leaders with key decision making and strategic operational planning.
  • Managed department call volume of 500-1,000 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Supervised 22 Customer Service Representativess in providing excellent customer service to callers requiring assistance for escalated and hostile issues.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Community Health System - Customer Service Representative
Seminole, FL, 11/2017 - 12/2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Informed customers about special promotions and provided detailed information for various products.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Presbyterian Senior Care - Restaurant Waitress
Slippery Rock, PA, 10/2009 - 07/2010
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Abbeville Recreation Center - Lifeguard
City, STATE, 05/2003 - 08/2008
  • Monitored safety of all guests in and around swimming pool.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
  • Attentively monitored swimmers to identify distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Entered water immediately to pull struggling swimmers to safety.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Share tips with patrons on swimming techniques and strength training.
  • Checked water readings every morning before each shift to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Checked water readings every 6 hours to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
References

Angela Davenport| Jppa Inc| (864)980-4022

Virgilon Riley| Jppa Inc| (864)323-9040

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Resume Strength

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  • Strong Summary
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Resume Overview

School Attended
  • Abbeville High School
  • Christian Correspondence School
Job Titles Held:
  • Customer Service Supervisor
  • Customer Service Representative
  • Restaurant Waitress
  • Lifeguard
Degrees
  • High School Diploma