Customer Service Supervisor resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Seasoned JC Penney employee with 30 + years of Administrative Office, Customer Service and various leadership roles in Supply Chain management. Successful in developing strong working relationships with teams to boost performance and meet objectives. Recognized for exceptional leadership and performance. Unfortunately each of the departments listed below at JCP were closed and have relocated. Sincerely grateful for the opportunities and experiences JC Penney gave me. After Mother’s passing, began actively searching for another company to grow with. Most recent employer had great promises, however COO resigned.
Accomplishments
Nominated Associate of the Quarter for troubleshooting new system process for dms in order management waving. Procedure for the department followed, making it easy and user friendly to understand for our department.
Traveled to new facility in Alliance Texas to startup an Order Service Department in 2004. Stayed in Texas for 1 month.
Again in 2007 for additional training in Alliance Texas for 2 weeks.
Elected Supervisor for our United Way campaign to raise money through company events like Tacero lunch with Laker theme, Mother's Day flower bouquet sale, with proceeds going to United Way.
Skills
Leadership roles in Supply Chain as Manager, Supervisor, Lead, Department Trainer
Customer Service experience in sales, in person, pos, credit/billing/collections, account management
Bilingual in Spanish, and exceptional telephone etiquette
Schedule & calendar planning
Adherence to high customer service and confidential standards
A/R, A/P, Cash handling and bank deposits
Human Resources administrative support
Tenstreet and Samsara DOT truck driver profiles
Container and Order management YMS/DMS
Trouble shoot, Critical thinking, Research and due diligence
Data entry, Microsoft email, Word, Excel, Access, PowerPoint, Teams
Planning and Coordination
Work History
Executive Administrative Assistant, 12/2021 - 01/2022 Cantel Medical – Chicago, IL,
Executive Administrative Assistant to newly appointed COO.
Manage and maintain calendar, schedule time block meetings to conference room and notify attendees in calendar.
Maintain sensitive and confidential information.
Sort, print, organize monthly AR/ledger files.
Create/manage weekly travel schedules of VP’s/Director’s reporting to COO, update to microsoft teams.
Create and update directories of VP‘s and Director’s and terminals.
Screen calls, confirm appointments, welcome/greet visitors and present the meeting room.
Scribe meeting minutes, update to word.
Assist HR in their absence for new hire, scan identification, blank check for payroll, coordinate with IT for access badge, photo for ID card, and laptop/cell phone.
Organize monthly productivity logs for Director of Sales.
Assist admin associate in updating truck drivers certification for all terminal regions. Use Tenstreet and Samsara.
Create spreadsheets using Microsoft Excel for daily, weekly and monthly reporting and log truck drivers by terminals.
Microsoft word, excel, PowerPoint, teams.
*my position was created for newly appointed COO, however he resigned and was not replaced, so unfortunately my position was eliminated.
Care Manager, 09/2021 - 11/2021 Affinity Living Group – Mount Pleasant, NC,
Assess residents condition during daily rounds and recommend changes to care plans.
Document daily residents mental status, sleep patterns, physical condition into medical record online profile.
Build strong relationships with residents to deliver emotional support and companionship.
Collaboration with outside care agencies on residents health, and assess future care needs.
Complete monthly training seminars, first aid and CPR certification.
Partner with community team to ensure community is in compliance with OSHA requirements and risk management policies.
Customer Service Representative, 05/2021 - 07/2021 Enova – Chicago, IL,
Customer Service representative for E-commerce fulfillment center.
Coordinate and communicate with warehouse operations on anticipated receipt or delivery of shipments.
Release pick waves per retailer based on start ship date, assign expedited routing as needed, sort and bundle pick labels, deliver to floor operations.
Manage client email, responding to inquiries, special project requests, acknowledging email receipt and researching open issues.
Set appointments with carriers to schedule pickup and delivery.
Data entry and scan bill of ladings, commercial bill of ladings, pro numbers, ups, fed ex tracking numbers.
Assign and deliver bill of lading to proper door location prior to shipment arrival.
Download container management reports to excel from Wise system, edit and distribute to office team
Customer Service Supervisor for JC Penney Furniture Outlet store operation.
Responsibilities consist of Customer Service, Sales, Floor set, Warehouse and Receiving, Manifest Accuracy vs Container Load, Managing Overages/Shortages, Pricing and Markdowns, Ticket Creation and Labeling, Dispatching Containers in/out, Customer Pick up and Delivery, Administrative responsibilities and Account Receivable of Cashiering, POS start up and close, Safe/Bank Deposits, Payroll, daily purchase receipt management.
Employee Scheduling and time management.
Serve as back up to General Manager for store coverage and store opening/closing.
Conduct training and mentor team members to promote productivity, accuracy and commitment to friendly service.
Increased sales through floor set arrangement.
Bilingual in Spanish.
*I did not look for work after closure of the store due to My Mother being ill and I was taking care of her. She has since passed away in October of 2020. I have settled her affairs and am now ready to return to work.
Held various positions in Supply Chain Order Services Administrative Department for 25 years as Group Lead, Area Supervisor, and Statistical Research Analyst.
Area of responsibility was Buena Park and Lathrop. Managed 20-25 administrative associates to oversee Supply Chain network of order allocations, tracking inbound/outbound shipments, receIving, and shipping to distribution centers and JCP stores.
Back up to Supply Chain Area Manager. Noted as key associate.
Troubleshoot - mentor and implemented SOP on any new system, and procedures.
Container management - import/domestic/air in YMS/DMS.
Purchase Order Management/Wave release - electronic order transfer between facilities, release cross dock and pick waves.
Document preparation - proofread packing lists/documents manifests, financial, weights and data entry
Identify/flag shipments for QC or projects.
Cross train in peps system and premark for data entry.
Manage and communicate to operations priority/expedited outbound routing.
Research and adjust overages/shortages to correct inventory and balance contracts.
Manage and order departmental supplies.
Collaboration across Supply Chain network via conference, phone, instant messaging (chat), heavy email, management meetings, minutes and scribe.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Group Lead , 08/1986 - 04/1991 Jeld-Wen – Or, OR,
Held various positions during this time as Group Lead, Department Trainer, Collection Customer Service Representative.
Bilingual in Spanish.
Customer service and administrative work for heavy inbound/outbound credit account call center and ACD unit.
Mentored employees to execute tasks in accordance with applicable specifications and procedures.
Through collection efforts, evaluate past due, bad debt credit accounts, and provide solutions by setting up payment arrangements.
Conduct new hire orientations and facilitate classroom training sessions in groups of at least 15 associates for customer service, collections and billing.
Followed up with customers about resolved issues to maintain high standards of customer service.
Cross-trained and backed up other customer service managers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
GED: , Expected in - Artesia High School - Lakewood, CA GPA:
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