Qualified Call Center Professional offering a record of successful job performance, proven problem solving abilities and experience in developing/implementing innovative solutions. With 5+ years as a call center supervisor and 16+ years of call center customer service experience, I am a leader who has overseen teams of 20 or more employees and is committed to delivering success through effective personnel and workflow management. I'm a passionate individual who maintains a high level of professionalism, patience, efficiency and integrity to minimize customer dissatisfaction and increase customer loyalty, both internally and externally. I am a dedicated individual who is driven to shape and mold the employees I supervise to become future leaders of companies. I look forward to providing a fresh point of view, an energetic spirit and an outstanding positive attitude to your company.
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