Customer Service Store Manager
August 2009 to August 2017Autozone － Capitol Heights, MDDevelop business strategies to raise our customers' pool, expand store traffic and optimize profitability. Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Ensure high levels of customers satisfaction through excellent service. Complete store administration, ensure compliance with policies and procedures. Maintain outstanding store condition, and visual merchandising standards. Report on buying trends, customer needs, profits etc. Propose innovative ideas to increase market share. Conduct personnel performance appraisals to assess training needs and build career paths. Deal with all issues that arise from staff or customers (complaints, grievances etc). Conducted all scheduling on retail and commercial side. Improved accuracy of payroll journal entries. Process data, validation, and transmission for weekly, semi monthly, and sales payrolls. Managed payroll, time and attendance systems. On boarded new employees in the time reporting, and payroll systems. Conducted interviews, hire new employees, and fire employees.
Assistant Mananger
April 1997 to August 2009Home Depot － Annandale/Falls Church, VAAssist the Retail Store Manager in planning and implementing strategies to attract customers. Coordinate daily customer service operations (e.g. sales processes, orders and payments). Track the progress of weekly, monthly, quarterly and annual objectives. Monitor and maintain store inventory. Evaluate employee performance identify hiring, and training needs .Supervise and motivate staff to perform their best. Coach, support new and existing Sales Associates. Monitor retail operating costs, budgets and resources. Suggest sales training programs, and techniques. Communicate with clients and evaluate their needs. Analyze consumer behavior, and adjust product positioningHandle complaints from customers. Research emerging products and use information to update the store's merchandise. Create reports, analyze, interpret retail data, like revenues, expenses and competition. Conduct regular audits to ensure the store is functional, and presentable. Make sure all employees adhere to company's policies and guidelines.Act as our store's representative ,and set an example for our staff.
Front End Supervisor/Cashier
June 1991 to June 1997BJ's Wholesale Club － Alexandria, VAProvide support to departmental functions for all front end processes, manage all customer requests and ensure resolution for same. Maintain inventory of all department orders such as supplies,products , ensure adequate stocks, and perform accurate retail pricing of all products. Supervise all sampling of all store products, ensure efficient maintenance, use of all equipment's, and ensure safety in operation of all machineries. Coordinate with team members for all department operations, and inform senior of same and participate in various sales promotions on both regional and national level. Participate in all regional, store meetings, manage all cash drawers, bookkeeping operations and ensure appropriate resolution of all customer issues to provide good services. Train store office associates, all customer care representatives ,schedule all front end staff to ensure proper coverage of entire store to handle all customer issues conveniently. Coordinate with customers, obtain efficient feedback for all services, and work according to safety regulations. Administer all loaders ensure loading of all product, check all open boxes, perform regular piece count of all products. Monitor all checkers loaders, ensure customers get within required timeframe, evaluate all wagons for proper data and name on receipt. Review all documents and resolve all loader errors and maintain logs of all items on floor.
High School Diploma : 1977Baldwin County High School － Bay Minnette , AL, USA
Faulker Community College － Bay Minette, AL, USA
Computers, 1997Tesst Computer School － Alexandria , VA, USA
