LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Store Manager
Please provide a type of job or location to search!
SEARCH

Customer Service Store Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE STORE MANAGER
Summary
Seeking a challenging retail store management position where I can utilize my twenty plus year's of experience as retail sales manager to contribute management/leadership and interpersonal skills to the benefit of the company.
Skills
  • Operations management
  • Performance tracking and evaluation
  • Team management
  • Meticulous attention to detail
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • Scheduling
  • Strategic thinker
  • Sound judgment
  • Calm under pressure
  • Complex problem solving


  • Sales proficiency
  • Accurate money handling
  • Merchandising
  • Service-minded
  • Able to lift 80 pounds
  • PunctualityVerbal/written communication
  • Hard-working
  • Sales leadership development
  • Exceptional Communicator
  • Detail-oriented
  • Inventory control
  • Policy/Store development
  • Staff/ Supervision training


Experience
Customer Service Store Manager
August 2009 to August 2017
Autozone - Capitol Heights, MDDevelop business strategies to raise our customers' pool, expand store traffic and optimize profitability. Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Ensure high levels of customers satisfaction through excellent service. Complete store administration, ensure compliance with policies and procedures. Maintain outstanding store condition, and visual merchandising standards. Report on buying trends, customer needs, profits etc. Propose innovative ideas to increase market share.  Conduct personnel performance appraisals to assess training needs and build career paths. Deal with all issues that arise from staff or customers (complaints, grievances etc). Conducted all scheduling on retail and commercial side. Improved accuracy of payroll journal entries. Process data, validation, and transmission for weekly, semi monthly, and sales payrolls. Managed payroll, time and attendance systems. On boarded new employees in the time reporting, and payroll systems. Conducted interviews, hire new employees, and fire employees.
Assistant Mananger
April 1997 to August 2009
Home Depot - Annandale/Falls Church, VAAssist the Retail Store Manager in planning and implementing strategies to attract customers. Coordinate daily customer service operations (e.g. sales processes, orders and payments). Track the progress of weekly, monthly, quarterly and annual objectives. Monitor and maintain store inventory. Evaluate employee performance identify hiring, and training needs .Supervise and motivate staff to perform their best. Coach, support new and existing Sales Associates. Monitor retail operating costs, budgets and resources. Suggest sales training programs, and techniques. Communicate with clients and evaluate their needs. Analyze consumer behavior, and adjust product positioningHandle complaints from customers. Research emerging products and use information to update the store's merchandise. Create reports, analyze, interpret retail data, like revenues, expenses and competition. Conduct regular audits to ensure the store is functional, and presentable. Make sure all employees adhere to company's policies and guidelines.Act as our store's representative ,and set an example for our staff.
Front End Supervisor/Cashier
June 1991 to June 1997
BJ's Wholesale Club - Alexandria, VAProvide support to departmental functions for all front end processes, manage all customer requests and ensure resolution for same. Maintain inventory of all department orders such as supplies,products , ensure adequate stocks, and perform accurate retail pricing of all products. Supervise all sampling of all store products, ensure efficient maintenance, use of all equipment's, and ensure safety in operation of all machineries. Coordinate with team members for all department operations, and inform senior of same and participate in various sales promotions on both regional and national level. Participate in all regional, store meetings, manage all cash drawers, bookkeeping operations and ensure appropriate resolution of all customer issues to provide good services. Train store office associates, all customer care representatives ,schedule all front end staff to ensure proper coverage of entire store to handle all customer issues conveniently. Coordinate with customers, obtain efficient feedback for all services, and work according to safety regulations. Administer all loaders ensure loading of all product, check all open boxes, perform regular piece count of all products. Monitor all checkers loaders, ensure customers get within required timeframe, evaluate all wagons for proper data and name on receipt. Review all documents and resolve all loader errors and maintain logs of all items on floor.
Education and Training
High School Diploma : 1977Baldwin County High School - Bay Minnette , AL, USA
Faulker Community College - Bay Minette, AL, USA
Computers, 1997Tesst Computer School - Alexandria , VA, USA
Activities and Honors

Outstanding Store Manager Certificate 2015, 2016, & 2017

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Autozone
  • Home Depot
  • BJ's Wholesale Club

School Attended

  • Baldwin County High School
  • Faulker Community College
  • Tesst Computer School

Job Titles Held:

  • Customer Service Store Manager
  • Assistant Mananger
  • Front End Supervisor/Cashier

Degrees

  • High School Diploma : 1977
    Computers , 1997

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Store-Manager-resume-sample

Customer Service Store Manager

Family Dollar

Manchester, New Hampshire

Assistant-Store-Manager-/-Customer-Service-Representative-resume-sample

Assistant Store Manager / Customer Service Representative

TITLE MAX

Palm City, Florida

Customer-Service-Manager/Supervisory-Store-Associate-resume-sample

Customer Service Manager/Supervisory Store Associate

DeCA Commissary Agency/AFCOMS Bergstrom AFB Vandenberg AFB

San Antonio, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.