Customer Service Staff Resume Example
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.
|
|
Front Office - lottery, returns, handling complains, customer assistance, money services (western union, money orders, gift cards, and check cashing), ordering supplies when needed, and write the schedule in the morning.
Front End Coordinating - Delegating job tasks to cashiers and front service clerks, and ensuring that the front end is running smoothly.
Cash Office - collecting, counting, and setting up 19 register tills, data entry, comparing reports, safe balancing, sending reports to corporate, and researching discrepancies.
I also train other associates to do all of the above.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Cleaned seating area and checked restrooms every [Timeframe].
- Answered questions about food and order statuses for waiting customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Answered customer questions about hours, seating, current wait time and other information.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Secured sales by providing recommendations to promote brand effectiveness and product benefits.
- Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
- Educated customers on suitable products and services depending on age, needs and inventories to increase sales.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Removed trash and debris from highways, parks and other public locations.
- Walk dogs, socialize cats, clean cages/ runs, feeding/ watering, and grooming.
- Assisting in minor surgeries.
- Collecting urine/ fecal samples.
- Restrained dog or cat for the veterinary technician.
- Preparing surgical packs and sterilizing them before use.
- Taking vitals of patient.
- Studied veterinary assisting and graduated as a certified veterinary assistant
I completed the course requirements for the rating of SDI Open Water Scuba Diver from Mac's Sports.
2009-2015 - Volunteer
Helped raise funds for the Angelus, a cerebral palsy group home in Hudson, Florida.
www.500grim.com
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Completeness
- Formatting
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Tarpon Springs High School
Job Titles Held:
- Customer Service Staff
- Hostess
- Sales Representative
- Volunteer
Degrees
- High School Diploma
Similar Resumes
