Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.
Front Office - lottery, returns, handling complains, customer assistance, money services (western union, money orders, gift cards, and check cashing), ordering supplies when needed, and write the schedule in the morning.
Front End Coordinating - Delegating job tasks to cashiers and front service clerks, and ensuring that the front end is running smoothly.
Cash Office - collecting, counting, and setting up 19 register tills, data entry, comparing reports, safe balancing, sending reports to corporate, and researching discrepancies.
I also train other associates to do all of the above.
I completed the course requirements for the rating of SDI Open Water Scuba Diver from Mac's Sports.
2009-2015 - Volunteer
Helped raise funds for the Angelus, a cerebral palsy group home in Hudson, Florida.
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