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customer service specialistremote resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Data entry Certifications Direct patient care CPR/First Aid certified Trustworthy companion Outstanding communication skills Professional telephone demeanor Strong verbal communication Customer service Good listening skills Recordkeeping strengths Interpersonal and written communication
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Customer Service Specialist(Remote), 10/2020 to Current
Guardian Elder CareDu Bois, PA,
  • Achieved and surpassed performance goals by approaching all interactions with organized and relationship-driven approaches.
  • Maintained knowledge of products and services offered and replenished products on sales floor.
  • Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained a positive, professional attitude during long shoots and when dealing with difficult people.
  • Responded to customer requests via telephone and effectively answered questions and inquiries.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Improved productivity by providing CSR performance feedback for corrective action.
Certified Nursing Assistant, 11/2015 to 10/2020
GreenlaneSan Francisco, CA,
  • Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Observed patient responses and input updates into the computer system
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Coordinated and ensured safe patient living environment and assisted with daily living activities
  • Offered emotional support to patients and family members.
Customer Care Representative, 06/2012 to 10/2015
SykesCity, STATE,
  • Collaborated with managers and other team members to solve difficult or complex customer issues
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible
  • Consulted with upset customers to determine best methods to resolve service and billing issues
  • Enhanced customer satisfaction ratings by effectively resolving issues
  • Documented
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries
  • Entered details such as payments, account information and call logs into system
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
Education and Training
High School Diploma: , Expected in 01/2012 to - ,
GPA:
Nursing Assistance - Certificate: , Expected in to West Georgia Technical College - Douglasville, GA
GPA:
Emergency Medical Technology: , Expected in to Fortis College - Smyrna, GA
GPA:
High School Diploma: , Expected in to Lakewood High School - Sumter, SC
GPA:
Customer Service Representative - October, Randstad/Aflac -, Achieved and surpassed performance goals by approaching all interactions with organized and relationship-driven approaches. Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Maintained a positive, professional attitude during long shoots and when dealing with difficult people. Responded to customer requests via telephone and effectively answered questions and inquiries. De-escalated customer issues with proven conflict mediation and problem-solving abilities.

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Resume Overview

School Attended

  • West Georgia Technical College
  • Fortis College
  • Lakewood High School

Job Titles Held:

  • Customer Service Specialist(Remote)
  • Certified Nursing Assistant
  • Customer Care Representative

Degrees

  • High School Diploma
  • Nursing Assistance - Certificate
  • Emergency Medical Technology
  • High School Diploma

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