Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Customer Service and Assistance
Work History
01/2019 to Current Customer Service Specialist Tier 2 Sherpa | Gastonia, NC,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
08/2018 to 01/2019 Data Entry Specialist State Employees Federal Credit Union | Albany, NY,
  • Identified data entry errors and reported to necessary departments.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
05/2017 to 06/2018 Financial Advisor Buildium | Richardson, TX,
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Worked with clients to support understanding of rationale and details of financial strategies.
04/2014 to 03/2017 Office Coordinator Sunshine Chiropractic And Medical Center | City, STATE,
  • Improved customer service strategies for office staff to improve interactions and reduce complaints
  • Effectively managed a variety of office functions, such as filing, sorting, and handling incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email or in-person to provide information.
08/2012 to 03/2014 Chat Specialist Convergys | City, STATE,
  • Handled inbound customer chat conversations from various websites.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
11/2011 to 06/2012 Reatail Burlington | City, STATE,
  • Ensure that 100% of customer feedback is received, entered into the system, and action is taken
  • Assisted customers with technical issues through Chat
  • Handled customers inquiries, billing questions, payments and services request
  • Handling returns and refunds in accordance with company policies
Expected in 01/2014 Associate Degree In Nursing | Nursing Florida Career College , Lauderdale Lakes, FL, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

    Resume Overview

    School Attended

    • Florida Career College

    Job Titles Held:

    • Customer Service Specialist Tier 2
    • Data Entry Specialist
    • Financial Advisor
    • Office Coordinator
    • Chat Specialist
    • Reatail


    • Associate Degree In Nursing

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in:As seen in: