LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Customer Service and Assistance
Work History
01/2019 to Current Customer Service Specialist Tier 2 Sherpa | Gastonia, NC,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
08/2018 to 01/2019 Data Entry Specialist State Employees Federal Credit Union | Albany, NY,
  • Identified data entry errors and reported to necessary departments.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
05/2017 to 06/2018 Financial Advisor Buildium | Richardson, TX,
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Worked with clients to support understanding of rationale and details of financial strategies.
04/2014 to 03/2017 Office Coordinator Sunshine Chiropractic And Medical Center | City, STATE,
  • Improved customer service strategies for office staff to improve interactions and reduce complaints
  • Effectively managed a variety of office functions, such as filing, sorting, and handling incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email or in-person to provide information.
08/2012 to 03/2014 Chat Specialist Convergys | City, STATE,
  • Handled inbound customer chat conversations from various websites.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
11/2011 to 06/2012 Reatail Burlington | City, STATE,
  • Ensure that 100% of customer feedback is received, entered into the system, and action is taken
  • Assisted customers with technical issues through Chat
  • Handled customers inquiries, billing questions, payments and services request
  • Handling returns and refunds in accordance with company policies
Education
Expected in 01/2014 Associate Degree In Nursing | Nursing Florida Career College , Lauderdale Lakes, FL, GPA:

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resume Strength

    Resume Overview

    School Attended

    • Florida Career College

    Job Titles Held:

    • Customer Service Specialist Tier 2
    • Data Entry Specialist
    • Financial Advisor
    • Office Coordinator
    • Chat Specialist
    • Reatail

    Degrees

    • Associate Degree In Nursing

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