Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Identified data entry errors and reported to necessary departments.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Improved customer service strategies for office staff to improve interactions and reduce complaints
- Effectively managed a variety of office functions, such as filing, sorting, and handling incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email or in-person to provide information.
- Handled inbound customer chat conversations from various websites.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Ensure that 100% of customer feedback is received, entered into the system, and action is taken
- Assisted customers with technical issues through Chat
- Handled customers inquiries, billing questions, payments and services request
- Handling returns and refunds in accordance with company policies
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Resume Overview
School Attended
- Florida Career College
Job Titles Held:
- Customer Service Specialist Tier 2
- Data Entry Specialist
- Financial Advisor
- Office Coordinator
- Chat Specialist
- Reatail
Degrees
- Associate Degree In Nursing
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