Customer Service Specialist (Seasonal) Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE SPECIALIST (SEASONAL)
Career Objective
Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people
Skills
|
|
Work History
07/2014 to 09/2014
Customer Service Specialist (Seasonal)Cb Financial Services, Inc. – Monessen , PA
- Cash Handling Strong Interpersonal communication skills.
- Focus on establishing and deepening customer relationships through courtesy and friendliness Perform opening or closing procedures Load and unload heavy pallets.
- Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
09/2009 to 06/2013
TellerBasil Family Dealerships – Buffalo , NY
- Cash Handling - Merchant/Teller functions Supervise/Train new hire tellers
- Take on operational tasks to help banking center manage risk
- Shadow platform associates for new accounts
- Quick service resolution; such as ordering checks, debit card maintenance, copy of statements and checks, transaction history, electronic claims
- Quickly and effectively solve customer challenges Problem resolution using resources such as Commit, and problem handling escalation.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Achieved sales goals and service performance requirements through new customer sales.
- Asked open-ended questions to assess customer needs.
- Participated in physical inventory counts biweekly.
- Replenished supplies, bags and other materials at each cash wrap.
- Communicated all store initiatives and promotions to customers to generate return business.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Identified individual development needs with appropriate training.
- Fostered an environment which encouraged continual process improvements.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
08/2007 to 08/2009
Cashier/Office AssistantFORD – City , STATE
- Successfully perform all aspects of cashier responsibilities and duties.
- Process transactions accurately and efficiently to ensure quality services.
- Effectively listen to customer concerns and identify their needs.
- Focus on establishing and deepening customer relationships through courtesy and friendliness.
- Perform lobby duties to efficiently address immediate customer concerns.
- Perform opening or closing procedures.
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated all store initiatives and promotions to customers to generate return business.
- Folded and arranged garments in attractive displays.
- Participated in physical inventory counts every month.
- Learned, referenced and applied product knowledge information.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
- Coordinated between billing department and customers to resolve problems.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Operated a cash register for cash, check and credit card transactions with 95% accuracy.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Verified that all customers received receipts for their purchases.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated clear expectations and goals to each team member.
Education
2014
Bachelor of Science: BioChemistry
UCLA - City, State
UCLA - City, State
- BioChemistry
- 4.0 GPA
- Member of the Bhangra Club
- Member of the Dental Club
GED: Las Positas College - City, State
- Biology and Chemistry
- 3.8 GPA
- Member of the Bhangra Club
Skills
banking, Cash Handling, cashier, closing, Interpersonal communication, debit, English, Focus, Hindi, Excel, Outlook, Power Point, Microsoft Word, Problem resolution, Punjabi, quality, Quick, Shadow
Additional Information
- Professional and Personal references are available upon request
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- UCLA
- Las Positas College
Job Titles Held:
- Customer Service Specialist (Seasonal)
- Teller
- Cashier/Office Assistant
Degrees
- Bachelor of Science : BioChemistry
GED :
Similar Resumes
