Customer Service Specialist Repair Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Agile Network Planner proficient at creating resilient, optimized infrastructures to suit customer needs. Incorporates business process requirements and budgetary concerns to design perfectly tailored hardware and software deployments. Eager to work alongside customers to develop perfect solutions and ideal network construction results.

First-rate IT Support Specialist with Eight years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Computer Engineering. And subject matter expert on Windows: 98/XP/07/8.1/10; as well Apple OS/ iOS; including Android OS; also Linux/ Ubuntu. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Artistic Video Editor with outstanding proficiency in many Software such as Adobe Premiere Pro/ Windows Movie Maker/ iMovie Maker/ Final Cut Pro. multi camera editing expertise in iPhone 12 Max Pro Photo editor also Windows 10 Photo Editor as well Adobe Photo Editing Tools; productions. Efficient and reliable with passion for bringing creative projects to fruition.

Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 20-year history of superior performance in remote environments.

Goal-oriented Writer with expertise in Scifi Lovecraftian Horror and Historian. Proficient in Microsoft Word and Apple Pages. Bringing 20-year background creating optimized content. Skillful in generating clear, concise content and using proper punctuation and grammar.


Tech Support

  • Knowledgeable in PC hardware and software
  • Network Development / Operations
  • Processes and procedures
  • MS Office

Freelance Writing

  • Story development
  • Journalism
  • Critical thinking
  • Proofreading

Software Support

  • Windows XP/98/7/8.1/10 software proficiency
  • IOS Software Proficiency
  • Linux os software proficiency
  • Android software proficiency

Call Center Skills

  • Training & Development
  • Troubleshooting
  • Good listening skills

Organizing skills

  • Planning and Coordination
  • Interviewing skill
  • Investigations expertise

Soical Training & Development

  • Public Opinion Understanding
  • Media Operations Knowledge
  • Social Media
  • Interpersonal Communication
  • Self-motivated professional
  • Reading comprehension
  • Computer skills
  • Computer proficiency

Networking Support

  • Enterprise WiFi management
  • Routing protocol expertise
  • Networking protocol expertise
  • WAN Acceleration technologies
  • Cisco switching expertise
  • IP address structure
  • Network security systems

Freelance Video & Pod Caster

  • Final Cut Video Edit Skills
  • Window Movie Maker & iMovie Maker
  • Uploading videos to Social Media Platforms

Publishing & Writing Skills

  • Microsoft Word & Apple Pages knowledge
  • Upload books to Smash words
  • Upload books to B&N Market Place
  • Upload books to Amazon Kindle Market Place
Work History
10/2014 to 10/2018
Customer Service Specialist Repair Coordinator Charter Communion/Spectrum City, STATE,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Managed billing, service and account issues for Service Bill to customers.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Entered customer interaction details in Web Browsers; to track requests, document problems and record solutions offered.
  • Leveraged sales expertise to promote Cable Internet and Phone Service and capitalized on upsell opportunities.
  • Answered average of 130 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • ZMaintained 80 to 90% conversion rate on turning incoming calls into scheduled appointments with qualified Tear 3s.
  • Assessed employee work and improved performance with educational understanding of networking and regulation approaches.
12/2012 to 04/2014
Tech II and Customer Services Convergys Star Bucks Contact Facility City, STATE,
  • .Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Recommended Tech Support to customers, thoroughly explaining details.
  • Managed 75 calls day
11/2010 to Current
Journalist Freelance Contractor Writer. City, STATE,
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Provided updates to all stakeholders on key milestones for projects.
  • Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
  • Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
  • Broadened improvement initiatives, troubleshooting problems for corrective action.
  • Articles reporting on New Tech as well Story Time Articles
  • Managed over 50 customer sup calls
  • Increased sales by 30%
  • Conducted research, gathered information from multiple sources and presented results
  • Adhered to social distancing protocols and wore mask or face shield at all times
  • Used Microsoft Word and other software tools to create documents and other communications
09/2008 to Current
Writer/Publisher CEO & Founder DrunkenWarlock Enterprise Inc. City, STATE,
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Increased company revenue by $100,045 in 9 years through aggressive new market strategies.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Completed thorough research into assigned topics.
  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Managed competing deadlines with efficiency.
  • Organized material to research and complete writing tasks.
  • Wrote and proofread blog and social media posts, website copy and articles.
  • Established project archive management system, enabling staff to locate resources directly and with ease.
  • Performed design, layout, and typesetting of publications, office forms and various other projects to optimize designs and production strategies.
  • Checked preliminary and final proofs for errors and made necessary corrections.
  • Prepared sample layouts for approval using computer software.
  • Converted various types of files for printing or for Internet using computer software.
  • Satisfied project requirements and customer demands by creating high-quality layouts for manuals, newsletters, posters and brochures.
  • Organized photo libraries by product codes to allow for quicker search results.
  • Developed team communications and information for meetings.
  • Determined readiness of written pieces, made changes and approved final versions for publication.
  • Guided and motivated staff to achieve demanding targets under tight deadlines.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
  • Reviewed and edited film by selecting best combination of performance, sequencing and timing to tell story.
  • Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints.
  • Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
  • Reviewed content for quality control to drive vital technical and editorial corrections.
  • Edited content in real time at events to deliver high-quality media content within short timeframes.
  • Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats.
  • Evaluated and selected scenes for pacing, entertainment value and continuity , trim shots and edit content.
  • Planned and scheduled crews members and equipment to accommodate filming schedules.
  • Observed DVDs for corruption while ensuring media was rendered correctly.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Utilized source code control for tracking configurations and changes.
  • Monitored network hardware operations to evaluate proper configuration.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Applied current editing and photography tools to tell great stories.
  • Wrote content and uploaded it to for content management system.
  • Organized collected information to produce 57 well-written Let's Play per half hour; to and our.
  • Designed fliers to promote events and company updates.
  • Generated multiple daily new blog posts by monitoring industry news and cultivating sources.
  • Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
  • Develop original content through social listening and independent sources.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Provided information through narratives on various sites throughout Global area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Developed tour programming to enhance guest experiences.
  • Collected tickets and fees from each individual prior to start of tour.
  • Evaluated completed products to identify errors and verify conformance with production tolerances.
  • Replaced empty supplies with full packages to maintain production levels.
  • Updated daily logs with production information and conferred with supervisor on improvement strategies to meet target.
  • Designed computer hardware components and peripheral devices including power supplies, heat sinks, hard-drives and integrated circuit boards.
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
  • Developed test methodology to check product features and devised test plans for modules.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Translated broad spectrum project requirements to detailed hardware architecture design concepts.
  • Drove implementation of quality requirements for new product designs and adherence to customer specifications and production requirements.
  • Researched complex technical issues and provided resolutions.
  • Participated in internal audits of quality management system.
  • Interacted with various levels of plant and division management personnel to discuss quality and analysis.
Expected in 01/2031
Bachelor of Science: Data Management Technology
DeVry UNIVERSITY Maryland Heights MO - Maryland Heights, MO,
Expected in 01/2031
Bachelor of Arts: TEACHER
Expected in 05/2018
High School Diploma:
Parkway North High-school - St. Louis MO.,
  • Licensed Ham Radio - KE0XHK

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Resume Overview

School Attended
  • DeVry UNIVERSITY Maryland Heights MO
  • Parkway North High-school
Job Titles Held:
  • Customer Service Specialist Repair Coordinator
  • Tech II and Customer Services
  • Journalist Freelance Contractor Writer.
  • Writer/Publisher CEO & Founder
  • Bachelor of Science
  • Bachelor of Arts
  • High School Diploma