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Customer Service Specialist New Business Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Licensed cosmetologist with over 8+ years of experience and with a passion for hair and all the beauty industry. Motivated and dedicated to providing high quality services and building strong client stylist relationships through sales, customer service and strong skills. Always working very hard to make each client's experience the best one.

Skills
  • Hair artistry professional
  • Efficient and professional
  • Color expert
  • Sales knowledge
  • Collaborative
  • Strong communication with clientele
  • Customer Service oriented
  • Artistic and creative
  • Strong work
Experience
Customer Service Specialist/New Business Specialist, 02/2019 to 01/2020
Mickey Clayton InsuranceCity, STATE,
  • Skillfully and patiently explained coverage options to policyholders, answering any questions or concerns.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Drove insurance sales through partnerships with financial advisers, and development of new clientele.
  • Prepared, completed and processed customer account forms and database changes.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Exceeded sales goals by effectively explaining programs and services to generate interest.
Hairdresser/Cosmetologist , 10/2018 to 12/2018
P.31 Beauty SalonCity, STATE,
  • Welcomed customers and consult with them on hair needs and styling/color options, recommend hair care services/products and assisted with salon marketing.
  • Provided customer excellent customer service and exceeded their expectations.
  • Demonstrated creative artistry and technical skill by executing services such as hair cutting, coloring, styling, extension application, also, chemical and non-chemical services.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Cleaned workstation, tools and equipment.
  • Introduced modern techniques to style and stay up to date with newest trends in hair and makeup.
  • Educated customers on product uses and benefits.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Hairdresser/Hairstylist , 08/2017 to 10/2018
Nubia's Hair SalonCity, STATE,
  • Welcomed customers and consult with them on hair needs and styling/color options, recommend hair care services/products and assisted with salon marketing.
  • Provided customer excellent customer service and exceeded their expectations.
  • Demonstrated creative artistry and technical skill by executing services such as hair cutting, coloring, styling, extension application, also, chemical and non-chemical services.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Consistently exceed sales goals through promotion of salon products, add-on treatments and packages.
  • Colored, cut and installed extensions according to client reference photos and desired outcome.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Kept work area clean and neat to stay productive.
  • Trained new stylists and assistants.
  • Developed new hair styling techniques to increase satisfaction and number of return customers.
  • Pre-booked appointments to guarantee repeat business.
  • Completed continuing education and training to stay up to date with new trends and techniques.
Salon/Spa Co Owner , 01/2011 to 08/2016
Sary'sCity, STATE,
  • Oversaw daily salon operations and performed general salon tasks.
  • Promoted services and products.
  • Hired and trained beauticians, as needed.
  • Monitored daily spa activities and team performance to check cleanliness.
  • Provided employees with feedback on how to improve performance and increase profitability of spa services.
  • Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
  • Monitored and tracked salon product contracts and deliveries.
  • Advised guests on special events and product promotions.
  • Processed all cash and credit card transactions.
  • Suggested and sold salon services and retail products to customers.
  • Addressed all member concerns with patience.
  • Kept work area clean and neat to stay productive.
  • Showed appreciation to guests by thanking for business.
  • Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
  • Maintained calm, professional and fully functional facility at all times.
  • Collected payment from customers and scheduled next appointments.
  • Cut and styled natural, artificial, colored or textured hair.
  • Sanitized workstations and salon equipment to reduce chance of infection.
  • Educated daily guests on proper hair care to sell products and increase salon revenue.
  • Colored, cut and installed extensions according to client reference photos and desired outcome.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Maintained relationships with numerous long-term clients while handling many walk-in appointments daily.
Education and Training
High School Diploma: , Expected in 07/2013
Cetec - Mexico,
GPA:

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Resume Overview

School Attended
  • Cetec
Job Titles Held:
  • Customer Service Specialist/New Business Specialist
  • Hairdresser/Cosmetologist
  • Hairdresser/Hairstylist
  • Salon/Spa Co Owner
Degrees
  • High School Diploma