Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in home improvement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Proficiency in Microsoft Dynamics, Office, Excel and Quickbooks
  • Live Chat Messaging
  • Notary Public
  • Calm and Professional Under Pressure
  • Establishing and Maintaining Customer Relationships
  • Customer Account Management
  • Customer Data Confidentiality
  • Strong Analytical and Problem Solving Skills
09/2019 to Current Customer Service Specialist/Master Scheduler Volunteers Of America - Greater New Orleans | New Orleans, LA,
  • Handled over 280 calls per day establishing new customers, retrieving customer data, presenting relevant product information. Scheduled all sales estimate appointments, identified service and warranty calls along with coordinating department staff assignments.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Additional work performed: Processed customer files, applied for county permits and engineering. Worked closely with Quickbooks, CRM Systems in establishing customers accounts.
04/2013 to 01/2019 Bookkeeper Unicef | Los Angeles, CA,
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Managed and updated financial accounts and permanent records for more than 250 retail customer and 125 commercial clients.
  • Used Quickbooks to complete payroll for employees and took detailed records of procedures.
04/2005 to 03/2013 Executive Assistant to the Chief Executive Officer Southern Fulfillment Services | City, STATE,
  • Handled logistics, agendas and travel arrangements for meeting facilities and support services for board of directors, president and 15 department associates and executive vice presidents.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Organized and coordinated monthly executive meetings. Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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    Job Titles Held:

    • Customer Service Specialist/Master Scheduler
    • Bookkeeper
    • Executive Assistant to the Chief Executive Officer


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