Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
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Professional Summary

Seeking a new position as a Chemical and Energy CSR. I am reliable, punctual, high aptitude, self-sufficient, and studious. I can excel at anything I put my mind to, and I have a proven track record with all of my customers, past and current. I can easily navigate SAP, S4, and any corresponding systems. I have experience in all MOTs, export and domestic. My background includes chemicals and polymers. I love to show and prove what I am capable of.

  • Excellent time management & prioritization skills with a high level of success in meeting deadlines
  • Keen problem solver
  • Advanced SAP skills & high accuracy rate
  • Knowledge & adherence to export control regulations
  • Experience with shipping/receiving & a variety of warehouse/plant functions
  • Strong negotiation skills & the ability to establish mutually beneficial commitments & expectations with customers
  • Ability to work with diverse personalities & agendas at various levels of seniority across organizations to achieve common goals
  • Provides guidance & support to coworkers through mentorship
  • Excellent communications skills including strong oral, written, & listening abilities
  • Microsoft Office, Outlook, Word, Excel, PowerPoint
Work History
05/2018 to Current
Customer Service Specialist III State Of Georgia Quitman, GA,
  • Manage customer accounts and inventory with a high degree of accountability on all modes of transportation (barge, pipeline, rail, & truck).
  • Maintains excellent relationship with all customers by being timely, empathetic, consistent, and highly efficient.
  • Creates new customer portfolio/contracts in SAP systems and keeps them updated (account changes, receiving updates, outputs, etc.).
  • Receives and enters customers POs through multiple tools: SAP, Rail Fleet System, GVP and Rail tools.
  • Schedule railcars, trucks, & pipeline transfers based on monthly contractual agreements.
  • Monitor open orders daily to ensure that all customer orders have been fulfilled.
  • Backup coverage.
  • On call support when assigned or needed for after hours,weekends, and holidays.
  • Makes sure all month-end activities are achieved and closed by the deadlines.
  • Monitoring customer's pipeline to make sure their inventory does not go down to unsatisfactory levels.
  • Understand capabilities, restrictions, and load rates at the plants & terminals to schedule accordingly.
  • Works as a focal point for any issues/inquiries from customers or internal within the business on behalf of customers–order processing/GI, forecast requests, late/lost shipments, damaged materials, quality issues, returns, credits, debits, invoice, and pricing issues etc.
  • Constantly engage in trainings to improve processes and performance with intentions to set high standards.
  • Interactive with Olin dispatch and dedicated carriers for scheduling needs and order changes.
10/2014 to 05/2018
Executive Accounts Customer Service Representative DHL Supply Chain City, STATE,
  • Allocated export/domestic shipments and receiving inbounds using SAP /WMS Irista/paper receivers.
  • Answer high volume of client emails and multi-line phone as well as appointment setting.
  • Warehouse support.
  • Frequent problem solving and investigation of issues that arise.
  • Billing, goods issues, label creation, maintain spreadsheets, work with carriers/freight forwarders, and run variant reports.
  • Accurate keying of extensive batch numbers.
  • Created pack outs and labels to package bulk RCs to boxes, bags, and supersacks.
  • Build client relationships by addressing their concerns, demonstrating empathy, quickly completing tasks, and resolving problems in a timely manner.
  • Participated in yearly park wide inventory counts.
  • Frequent peer training and constant procedure development.
  • Successful startup of major account, assisted new client in SAP equivalent creation.
  • Familiar with customs docs and commercial invoices.
  • Frequently send air samples to international customers.
  • Worked overtime on a frequent basis to make sure no tasks were left undone (10+ hr shifts).
  • Providing backup coverage for other CRS's and providing after hour and weekend coverage when needed.
  • Safety Team Member, very active in all events and engaging personnel with fun events.
09/2012 to 10/2014
Base Operator/Supervisor Houston Harris DP City, STATE,
  • Monitored CCTV, performed floor checks, daily reports, and supervised shift team.
  • All locations reported remotely to my site, and I kept track of them from base.
  • Worked to ensure safety of all guards, clinic personnel, and patron.
  • Copy, scan, and fax documents to corporate office.
01/2007 to 01/2010
Security and Loss Prevention Officer Securitas Security City, STATE,
  • Checked in trucks, kept log, assigned doors, used multi-channel radios, verified seals.
  • Access control of employees with garret wand/ walk through scanner, inspections.
  • Peer training.
Expected in 2016
Certified Supply Chain Specialist- DHL Supply Chain :
DHL Supply Chain - Houston, TX,
Expected in 2005
High School Diploma:
Cesar E Chavez High School - Houston, TX,

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School Attended

  • DHL Supply Chain
  • Cesar E Chavez High School

Job Titles Held:

  • Customer Service Specialist III
  • Executive Accounts Customer Service Representative
  • Base Operator/Supervisor
  • Security and Loss Prevention Officer


  • Certified Supply Chain Specialist- DHL Supply Chain
  • High School Diploma

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