Seeking a new position as a Chemical and Energy CSR. I am reliable, punctual, high aptitude, self-sufficient, and studious. I can excel at anything I put my mind to, and I have a proven track record with all of my customers, past and current. I can easily navigate SAP, S4, and any corresponding systems. I have experience in all MOTs, export and domestic. My background includes chemicals and polymers. I love to show and prove what I am capable of.
Skills
Excellent time management & prioritization skills with a high level of success in meeting deadlines
Keen problem solver
Advanced SAP skills & high accuracy rate
Knowledge & adherence to export control regulations
Experience with shipping/receiving & a variety of warehouse/plant functions
Strong negotiation skills & the ability to establish mutually beneficial commitments & expectations with customers
Ability to work with diverse personalities & agendas at various levels of seniority across organizations to achieve common goals
Provides guidance & support to coworkers through mentorship
Excellent communications skills including strong oral, written, & listening abilities
Microsoft Office, Outlook, Word, Excel, PowerPoint
Work History
05/2018 to Current
Customer Service Specialist IIIState Of Georgia – Quitman, GA,
Manage customer accounts and inventory with a high degree of accountability on all modes of transportation (barge, pipeline, rail, & truck).
Maintains excellent relationship with all customers by being timely, empathetic, consistent, and highly efficient.
Creates new customer portfolio/contracts in SAP systems and keeps them updated (account changes, receiving updates, outputs, etc.).
Receives and enters customers POs through multiple tools: SAP, Rail Fleet System, GVP and Rail tools.
Schedule railcars, trucks, & pipeline transfers based on monthly contractual agreements.
Monitor open orders daily to ensure that all customer orders have been fulfilled.
Backup coverage.
On call support when assigned or needed for after hours,weekends, and holidays.
Makes sure all month-end activities are achieved and closed by the deadlines.
Monitoring customer's pipeline to make sure their inventory does not go down to unsatisfactory levels.
Understand capabilities, restrictions, and load rates at the plants & terminals to schedule accordingly.
Works as a focal point for any issues/inquiries from customers or internal within the business on behalf of customers–order processing/GI, forecast requests, late/lost shipments, damaged materials, quality issues, returns, credits, debits, invoice, and pricing issues etc.
Constantly engage in trainings to improve processes and performance with intentions to set high standards.
Interactive with Olin dispatch and dedicated carriers for scheduling needs and order changes.
10/2014 to 05/2018
Executive Accounts Customer Service RepresentativeDHL Supply Chain – City, STATE,
Allocated export/domestic shipments and receiving inbounds using SAP /WMS Irista/paper receivers.
Answer high volume of client emails and multi-line phone as well as appointment setting.
Warehouse support.
Frequent problem solving and investigation of issues that arise.
Billing, goods issues, label creation, maintain spreadsheets, work with carriers/freight forwarders, and run variant reports.
Accurate keying of extensive batch numbers.
Created pack outs and labels to package bulk RCs to boxes, bags, and supersacks.
Build client relationships by addressing their concerns, demonstrating empathy, quickly completing tasks, and resolving problems in a timely manner.
Participated in yearly park wide inventory counts.
Frequent peer training and constant procedure development.
Successful startup of major account, assisted new client in SAP equivalent creation.
Familiar with customs docs and commercial invoices.
Frequently send air samples to international customers.
Worked overtime on a frequent basis to make sure no tasks were left undone (10+ hr shifts).
Providing backup coverage for other CRS's and providing after hour and weekend coverage when needed.
Safety Team Member, very active in all events and engaging personnel with fun events.
09/2012 to 10/2014
Base Operator/SupervisorHouston Harris DP – City, STATE,
Monitored CCTV, performed floor checks, daily reports, and supervised shift team.
All locations reported remotely to my site, and I kept track of them from base.
Worked to ensure safety of all guards, clinic personnel, and patron.
Copy, scan, and fax documents to corporate office.
01/2007 to 01/2010
Security and Loss Prevention OfficerSecuritas Security – City, STATE,
Checked in trucks, kept log, assigned doors, used multi-channel radios, verified seals.
Access control of employees with garret wand/ walk through scanner, inspections.
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School Attended
DHL Supply Chain
Cesar E Chavez High School
Job Titles Held:
Customer Service Specialist III
Executive Accounts Customer Service Representative
