Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Regarding my employment experience, I am highly skilled in various fields, capacities, and positions. I am a quick learner, appreciate challenges and work well under pressure. I take great pride in my positive attitude, integrity, character, my desire to accomplish and excel in everything I do.

Skills
  • Quick learner
  • Excellent communication
  • Microsoft Office
  • Operations management
  • Client-focused
  • Conflict and dispute resolution
  • Contract negotiation/review/drafting
  • High technical and mechanical aptitude
  • Computer proficient
  • Excel in [Customer relations, negotiations, math]
  • File/records maintenance
  • Time management skills
  • Results-oriented
  • Research and investigations
Accomplishments

Conceived, built and operated 2 small businesses in different industries within 7 years.Authored script and created training program for obtaining credit applications for a nationally recognized retailer.Promoted twice in one year while employed with Farheap Solutions.I am the youngest person to be promoted to the Sheriffs Investigation Division for Orleans Parish Criminal Sheriffs office.

Experience
Client Service Representative (Remote), 09/2019 - 02/2021
Te Connectivity Ltd Norwood, MA,
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Introduced clients to available online resources and services to increase convenience.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Entered customer interaction details in multiple applications to track requests, document problems and record solutions offered.
  • Helped average of 35 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Specialist II, 08/2017 - 01/2019
Dish Network Corporation Antelope, CA,
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Maintained financial accounts by processing customer adjustments.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Entered customer interaction details in AWD to track requests, document problems and record solutions offered.
Remote Customer Service Representative, 02/2017 - 04/2017
Dish Network Corporation Argyle, TX,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
Remote Customer Service Representative, 11/2007 - 12/2009
Panjiva Colorado, TX,
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Account Manager, 02/2007 - 05/2008
Farheap Solutions City, STATE,
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

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Resume Overview

School Attended

    Job Titles Held:

    • Client Service Representative (Remote)
    • Customer Service Specialist II
    • Remote Customer Service Representative
    • Remote Customer Service Representative
    • Account Manager

    Degrees

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