Regarding my employment experience, I am highly skilled in various fields, capacities, and positions.
I am a quick learner, appreciate challenges and work well under pressure.
I take great pride in my positive attitude, integrity, character, my desire to accomplish and excel in everything I do.
Conflict and dispute resolution
High technical and mechanical aptitude
Excel in [Customer relations, negotiations, math]
Time management skills
Research and investigations
Conceived, built and operated 2 small businesses in different industries within 7 years.
Authored script and created training program for obtaining credit applications for a nationally recognized retailer.
Promoted twice in one year while employed with Farheap Solutions.
I am the youngest person to be promoted to the Sheriffs Investigation Division for Orleans Parish Criminal Sheriffs office.
08/2017 to 01/2019
Customer Service Specialist IIBank of America － Brea, Ca
Customer service representative in estates unit.
Assist customers with matters related to estates, trusts and accounts held with Bank of America..
Sensitive subject requires awareness of and demonstration of sympathy for caller's situation.
Position requires knowledge of state guidelines regarding estates and the ability to understand and interpret court documents.
Assist customer's by explaining process regarding claiming assets and determining whom has the right to the customers assets.
Closing accounts and disbursing assets to beneficiaries.
Operating dual monitor computer and phone systems. Navigating and operating 14 software applications.
Review trust documents.
Sending Correspondence and detailed call notation.
02/2017 to 04/2017
Remote Customer Service RepresentativeNations Info － Goleta, Ca.
Provided courteous and professional customer service via phone and computer.
Navigated multiple software applications.
Provided general information, processed payments and cancellations.
Provided technical assistance.
08/2016 to 11/2016
Construction ManagerCanopy Energy － Van Nuys, CA
Project managed the installation of 10-14 UV (solar) systems to meet budget, time and quality expectations.
Reviewed plans for permitting, follow up on status of permits, pull permits.
Assign contractors whose capabilities best matched scope of project.
Coordinated procurement and delivery of parts and materials.
Monitor job sites to ensure safety, productivity, and work standards are maintained.
Point of contact for customer to answer any questions and ensure their satisfaction with the process.
Maintain accurate and up to date notes regarding status of all projects, Facilitate and walk through final inspections.
06/2010 to 08/2012
Meter Technician Corix Utilities － Garden Grove, CA
Safe removal of old electrical meter, line testing for proper voltage and installation of new smart meter.
Customer contact to inform and answer questions.
Safe operation of company vehicle.
Processed all pertinent information through handheld computer.
Did not miss a single day of work.
11/2007 to 12/2009
Remote Customer Service RepresentativeAnsafore Communications － Santa Ana, CA
Provided courteous and professional customer service via phone for various types of businesses.
Navigated multiple software applications.
Provided general information, order/payment processing, sales, product offerings, assistance and dispatching.
02/2007 to 05/2008
Account ManagerFarheap Solutions － Irvine, CA
Started in Customer Service, Promoted to Retention Representative within first 4 months, promoted to Account Manger/Lead within next 3 months.
Resolved escalated customer issues with the goal of retaining them as customers.
Promoted to Account Manager, provided a more personalized service to customers that maintained an account with Farheap Solutions by ensuring their satisfaction and their needs were met in a timely manner.
Performed Customer Service Lead duties, assisting and training representatives, monitoring queue, and taking escalated calls.
Assist customers using computer and phone.
Navigate multiple software applications.
04/2005 to 05/2007
Owner OperatorGator's Upsouth － Irvine, CA
Created concept and detailed business plan.
Managed all facets of the business, negotiate space, supervised construction, interior design acquired equipment and inventory, product development, staffing, training, scheduling, payroll, accounting and marketing.
06/2004 to 08/2005
Customer Service RepresentativeVeterinary Pet Insurance － Brea, CA
Assisted customers using computer and phone with questions and concerns regarding their pet insurance.
Navigate multiple computer applications.
Take detailed notes.
02/2003 to 06/2004
Customer Service RepresentativePrescription Solutions － Costa Mesa, CA
Very high volume call center.
Assisted members with orders, their medical plans and eligibility, assisted pharmacies with claims processing.
Claims and insurance verification.
Navigated through multiple software applications.
Trained in HIPPA compliance.
10/1998 to 12/2002
Owner/ OperatorCoral Technical Services － Foothill Ranch, CA
design, installation, service and support of local and wide area networks.
Project Management, scheduling and coordinating assignments for up to 15 technicians, vendors and subcontractors.
My company was the primary representative for Equant, a global network services provider for an area from the Southern Ca. border to Bakersfield.
Installation and Configuration of hardware and software, Cisco, Sun Microsystems, Microsoft. Cabling, category 4, 5 and coaxial. Customer support both directly and remotely via telephone or computer. Troubleshooting.