Regarding my employment experience, I am highly skilled in various fields, capacities, and positions. I am a quick learner, appreciate challenges and work well under pressure. I take great pride in my positive attitude, integrity, character, my desire to accomplish and excel in everything I do.
Skills
Quick learner
Excellent communication
Microsoft Office
Operations management
Client-focused
Conflict and dispute resolution
Contract negotiation/review/drafting
High technical and mechanical aptitude
Computer proficient
Excel in [Customer relations, negotiations, math]
File/records maintenance
Time management skills
Results-oriented
Research and investigations
Accomplishments
Conceived, built and operated 2 small businesses in different industries within 7 years.Authored script and created training program for obtaining credit applications for a nationally recognized retailer.Promoted twice in one year while employed with Farheap Solutions.I am the youngest person to be promoted to the Sheriffs Investigation Division for Orleans Parish Criminal Sheriffs office.
Experience
Client Service Representative (Remote), 09/2019 - 02/2021 Te Connectivity Ltd – Norwood, MA,
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Introduced clients to available online resources and services to increase convenience.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Entered customer interaction details in multiple applications to track requests, document problems and record solutions offered.
Helped average of 35 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Specialist II, 08/2017 - 01/2019 Dish Network Corporation – Antelope, CA,
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Maintained financial accounts by processing customer adjustments.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Entered customer interaction details in AWD to track requests, document problems and record solutions offered.
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