Customer Service Specialist II Resume Example
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CUSTOMER SERVICE SPECIALIST II
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. With 1 year of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to customers.
Skills
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Experience
Te Connectivity Ltd | Middletown , PACustomer Service Specialist II08/2019 - 08/2020
- Reviewed account and service histories to identify issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Handled disputes.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Processed customer account changes.
- Review transactions and unauthorized changes to account verify service dates.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Documented and scoped actions taken to resolve issues after service calls.
- Documented conversations with customers to track requests, problems and solutions.
Simi Valley Unified School District | Simi Valley , CAParaeducator 08/2018 - 08/2019
- Monitored students progress in the dual language.
- Completed documentation on student behaviors, interventions and results.
- Created and distributed instructional materials for group and one-on-one use.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Kept over 18 students safe in classroom and outside environments.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 4years to 9 years old
- Helped teachers manage classroom and workload by making copies getting supplies needed for the lesson.
- Made teachers aware of and managed any distracting or inappropriate behavior in the classroom.
- Promoted compliance with IEP standards in both curriculum development and classroom operations.
- Supervised 20 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Tutored and supported students individually and in groups of up to 5 by reteaching and reviewing lesson concepts.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Distributed and collected tests and homework to collate and prepare for grading.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Organized classroom, placing books back on shelves a to keep areas well-maintained and organized.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Managed daily attendance and reported absences and tardies to lead teacher and attendance clerk.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Attended in-services, workshops and seminars.
- Organized and distributed homework, textbooks, classroom supplies and other learning materials.
- Took attendance, graded assignments and maintained routine student records.
- Marked homework assignments, tests and special projects to communicate grading.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Assisted teachers with lesson preparation.
Rocketship Education | Milwaukee , WISubstitute Teacher10/2016 - 08/2018
- Conduct instructional activities outlined and described by teacher.
- Maintain regular classroom schedule of the school and classroom assigned, including established routines and procedures.
- Follow district guidelines in maintaining classroom management, appropriate discipline and confidentiality.
- Consult with campus administration before initiating any teaching or other procedures not specified in the lesson plan provided by the absent employee.
- Follow all policies, rules, and procedures to which all FISD employees are subject.
- Perform other duties as assigned by campus administration
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
Education and Training
Mccollum High School | City, StateHigh School Diploma08/2005
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Resume Overview
School Attended
- Mccollum High School
Job Titles Held:
- Customer Service Specialist II
- Paraeducator
- Substitute Teacher
Degrees
- High School Diploma
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