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Customer Service Specialist II Resume Example

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CUSTOMER SERVICE SPECIALIST II
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. With 1 year of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to customers.

Skills
  • Dual language program
  • Bilingual speaker
  • Instruction
  • Customer service
  • Supervision
  • Teaching
  • Call center experience
  • Quality control
Experience
Conduent | San Antonio, TXCustomer Service Specialist II08/2019 - 08/2020
  • Reviewed account and service histories to identify issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Handled disputes.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Processed customer account changes.
  • Review transactions and unauthorized changes to account verify service dates.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Documented conversations with customers to track requests, problems and solutions.
Floresville ISD | Floresville , TXParaeducator 08/2018 - 08/2019
  • Monitored students progress in the dual language.
  • Completed documentation on student behaviors, interventions and results.
  • Created and distributed instructional materials for group and one-on-one use.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Kept over 18 students safe in classroom and outside environments.
  • Served as classroom aide to teachers and worked one-on-one with special needs students age 4years to 9 years old
  • Helped teachers manage classroom and workload by making copies getting supplies needed for the lesson.
  • Made teachers aware of and managed any distracting or inappropriate behavior in the classroom.
  • Promoted compliance with IEP standards in both curriculum development and classroom operations.
  • Supervised 20 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Tutored and supported students individually and in groups of up to 5 by reteaching and reviewing lesson concepts.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Distributed and collected tests and homework to collate and prepare for grading.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Organized classroom, placing books back on shelves a to keep areas well-maintained and organized.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Managed daily attendance and reported absences and tardies to lead teacher and attendance clerk.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Attended in-services, workshops and seminars.
  • Organized and distributed homework, textbooks, classroom supplies and other learning materials.
  • Took attendance, graded assignments and maintained routine student records.
  • Marked homework assignments, tests and special projects to communicate grading.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Assisted teachers with lesson preparation.
Floresville North Elementary | Floresville, TXSubstitute Teacher10/2016 - 08/2018
  • Conduct instructional activities outlined and described by teacher.
  • Maintain regular classroom schedule of the school and classroom assigned, including established routines and procedures.
  • Follow district guidelines in maintaining classroom management, appropriate discipline and confidentiality.
  • Consult with campus administration before initiating any teaching or other procedures not specified in the lesson plan provided by the absent employee.
  • Follow all policies, rules, and procedures to which all FISD employees are subject.
  • Perform other duties as assigned by campus administration
  • Engaged students in discussions to promote interest and drive learning.
  • Provided notes and reports on school day activities to primary teacher.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
Education and Training
Mccollum High School | San Antonio, TXHigh School Diploma08/2005
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Resume Overview

Companies Worked For:

  • Conduent
  • Floresville ISD
  • Floresville North Elementary

School Attended

  • Mccollum High School

Job Titles Held:

  • Customer Service Specialist II
  • Paraeducator
  • Substitute Teacher

Degrees

  • High School Diploma

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