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customer service specialist flooring resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Upbeat, customer-focused Sales Associate with 19 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Skills
  • Interior design familiarity
  • Mathematical calculations
  • Flooring types expertise
  • Microsoft Office
  • Customer Service
  • Team Leadership
  • Store Organization
  • Creative Thinking
  • Retail Merchandising
  • Relationship Building
  • Detail-Oriented
  • Service Contracts
  • Guest Services
  • Computer Proficiency and Microsoft Office
  • Meeting Sales Goals
  • Inventory Management
  • Building Customer Relationships and Loyalty
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Quality Assurance
  • Data Entry
Experience
Customer Service Specialist-Flooring, 10/2018 - Current
The Home Depot Store 3620 City, STATE,
  • Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
  • Helped customers choose between different flooring types such as carpet, hardwood and laminate.
  • Offered information about pricing, payment and delivery options.
  • Helped customers choose materials based on cost, expected traffic and overall appearance.
  • Handled in-store, web-based and telephone inquiries from residential and commercial customers.
  • Used persuasive communication skills to engage customers and overcome objections.
  • Managed entire sales process from initial consultations through contracting and final installation.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
Store Manager-Trainer, 10/2012 - 08/2019
Vape Mart City, STATE,
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Answered phone calls to assist customers with questions and orders.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Supervised cashiers and associates to maximize performance, efficiency and service levels.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Managed cashier shifts and breaks.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Resolved issues with cash registers, card scanners and printers.
Tobacco Associate, 04/2006 - 07/2010
Sam's Club City, STATE,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used point of sell register system to ring up customer purchases, process payments and issue receipts.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Education and Training
GED: , Expected in 06/2004
-
Vance-Granville Community College - Henderson, NC
GPA:
Status -
: Certified Nursing Assistant , Expected in 06/2004
-
Vance-Granville Community College - Henderson, NC
GPA:
Status -

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Resume Overview

School Attended

  • Vance-Granville Community College
  • Vance-Granville Community College

Job Titles Held:

  • Customer Service Specialist-Flooring
  • Store Manager-Trainer
  • Tobacco Associate

Degrees

  • GED

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