Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with the public. Motivated to maintain customer satisfaction and contribute to helping others be successful. Specializing in articulate, energetic and results-oriented with exemplary passion for developing relationships with coworkers and helping the public.
Service-focused representative bringing unparalleled skills in customer relations, task prioritization, time management and organizational skills. Motivated to directly and efficiently address customer concerns head-on, develop proactive and unique solutions and ideas.
- Creative Problem Solving
- Understanding Customer Needs
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Time Management
- Strong Analytical and Problem Solving Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Landover Hills, MD, 03/2022 - Current
- Assist the public with shipping needs.
- Established and maintained a good working relationship with coworkers.
- Collaborate with coworkers on complex customer shipping issues.
- Addressed customer complaints with research and investigation and iniating an insurance claim on various shipping concerns.
- Took payment information and other pertinent information such as addresses and phone numbers and entered into a database system.
- Complied with all Federal and State laws, policies and procedures in handling mail and packages.
- Explain different policies, rules, and procedures to customers in shipping hazardous materials, liquid, or batteries so as to comply with all laws.
- Answered numerous calls, emails and faxes per day by addressing customer inquiries and needs
- Maintained and managed customer files and database.
- Build strong customer relationships by gaining trust in the ability to handle all their general office needs.
- Use a variety of office equipment such as computer, fax, emailing, printer, scanning, copier, western union, bill pay, and money orders.
Westminster, CO, 03/2019 - 02/2022
- Welcomed and greeted guests before presenting menu
- Handled customer concerns and resolved conflicts quickly
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Cultivated strong vendor relationships
- Collaborated with cook to ensure all prepared food met standards before serving to customers.
- Extensive knowledge of menu items and ingredients so I can accurately communicate any dietary needs or restrictions.
- Numerous opportunities to help community members and especially developed trust with the homeless community.
- Passionate for helping people with various needs in the homeless community since being downtown.
- Complied with all DPHHS laws, OSHA laws, and restaurant policies in keeping the restaurant clean and safe environment.
Afton, VA, 10/2018 - 02/2019
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Delivered packages to customer doorsteps and business offices.
- Time management with heavy workloads and mandatory deadlines.
- Follow all local and state road laws and maintain all required driving training and insurance required.
- Adhered to safe lifting techniques to avoid injuries according to policy and procedures.
- Followed oral and written instructions and used GPS technology to make deliveries to ensure accurate and timely delivery.
Steamboat Springs, CO, 05/2017 - 02/2019
- Deliver exceptional customer service to customers
- Explained menu items and suggested appropriate options for food allergy concerns.
- Complete and passed all alcohol testing as required by law and store policy.
- Complied with all laws on identification for minimum age for sale of alcoholic beverages.
- Use critical thinking skills monitoring the alcohol intake of guests that are of age.
- Ability to be confident and stand firm in my decision on refusing alcohol.
- Worked with POS system to place orders, manage bills and handle any special requests.
- Handle customer complaints quickly and efficiently
- Collaborated with coworkers on scheduling and any conflict resolution that arose
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School Attended
- Academy of Hair, Skin, And Nails
- Flathead High School
Job Titles Held:
- Customer Service Specialist
- Server Manager
- Package Delivery Driver
- Server
Degrees
- Cosmetology
- Diploma
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