LiveCareer-Resume

customer service specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Report Generation
  • Report Creation
  • Credit Card Payment Processing
  • Data Entry and Maintenance
  • Customer Account Management
  • Customer Service
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Data Entry
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Responding to Difficult Customers
  • Customer Relations
  • Problem Resolution
Experience
Customer Service Specialist, 06/2020 to 10/2021
Massey Services, Inc.Lady Lake, FL,
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Consulted with customers to resolve service and billing issues.
  • Improved customer service wait times to mitigate complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Made outbound calls to obtain account information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Scheduled and confirmed appointments.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using telephones.
  • Created trouble tickets in FieldAware to dispatch to required technicians.
  • Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
  • Sent meticulous and accurate bills to collect payment from customers according to company protocol.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Processed and sent invoices, adjustments and credit memos to customers.
Retail Representative, 03/2016 to 03/2020
Hargray CommunicationsGreensboro, GA,
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
Patient Care Technician, 10/2011 to 03/2015
Health Alliance Of Hudson ValleyNew Windsor, NY,
  • Kept instruments and equipment clean and sanitized.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Responded to bell or light signal calls to assist patients with needs.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Assisted with patient admissions, discharges and transfers.
Education and Training
High School Diploma: , Expected in 05/2008
Abeka Christian Academy - Pensecola, FL,
GPA:

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Resume Overview

School Attended

  • Abeka Christian Academy

Job Titles Held:

  • Customer Service Specialist
  • Retail Representative
  • Patient Care Technician

Degrees

  • High School Diploma

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