customer service specialist resume example with 6+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Positive, personable,upbeat person brings more than 20 years of work experience in fast-paced settings and various fields and occupations. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
Customer Service Specialist, 12/2021 to 08/2022
Wake County – Raleigh, NC,
Wake County – Raleigh, NC,
- Provided individualized customer service.
- Needed to know everything about every product in the store and what it did to provide this service.
- Provided outstanding customer service.
- Used touch screen POS to assist customers in making their purchases.
- Explained benefits, features and recommendations to maximize client retention.
- Helped customers create accounts to receive emails and bonuses and keep track of their purchases
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Bartender, 10/2016 to 12/2020
St. Hope Public Schools – Sacramento, CA,
St. Hope Public Schools – Sacramento, CA,
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
Receptionist Assistant, 10/2013 to 05/2014
The Cheesecake Factory – Knoxville, TN,
The Cheesecake Factory – Knoxville, TN,
- Handled diverse needs for clients in-person, by phone or through email.
- Greeted customers, delivery persons and official representatives.
- Displayed professional standards at reception desk to impress visitors.
- Maintained office supply inventory and placed orders to meet demand.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Obtained and processed payments from clients for products and services.
- Operated multi-line telephone system to handle high volume of daily calls to [Type] office.
- Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
- Supported office staff with multifaceted administrative assistance and technical troubleshooting for software and equipment issues.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Served as company concierge to employees requiring assistance help with travel arrangements.
Cashier, 10/2011 to 01/2013
Sparky's One Stop – City, STATE,
Sparky's One Stop – City, STATE,
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Managed portion control using correct utensils during preparation and plating.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Education and Training
: Electronic Communications Systems, Expected in Iowa Central Community College - Fort Dodge, IA
Associate of Arts: Hospital Administration, Expected in Iowa Central Community College - Fort Dodge, IA
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Resume Overview
School Attended
- Iowa Central Community College
- Iowa Central Community College
Job Titles Held:
- Customer Service Specialist
- Bartender
- Receptionist Assistant
- Cashier
Degrees
- Some College (No Degree)
- Associate of Arts
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