Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Positive, personable,upbeat person brings more than 20 years of work experience in fast-paced settings and various fields and occupations. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Customer relations
  • QC
  • Process optimization
  • Problem Resolution
  • Credit card payment processing
  • Office equipment proficiency
  • Sales expertise
  • Stockroom procedures
  • Courteous demeanor
  • Adaptive team player
  • Product organization
  • In-store support
  • Promotional support
  • High-energy attitude
  • Shipping and receiving understanding
  • Inbound and Outbound Calling
  • Quality control
  • Retail sales customer service
  • Clerical support
Customer Service Specialist, 12/2021 - 08/2022
Wake County Raleigh, NC,
  • Provided individualized customer service.
  • Needed to know everything about every product in the store and what it did to provide this service.
  • Provided outstanding customer service.
  • Used touch screen POS to assist customers in making their purchases.
  • Explained benefits, features and recommendations to maximize client retention.
  • Helped customers create accounts to receive emails and bonuses and keep track of their purchases
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
Bartender, 10/2016 - 12/2020
St. Hope Public Schools Sacramento, CA,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
Receptionist Assistant, 10/2013 - 05/2014
The Cheesecake Factory Knoxville, TN,
  • Handled diverse needs for clients in-person, by phone or through email.
  • Greeted customers, delivery persons and official representatives.
  • Displayed professional standards at reception desk to impress visitors.
  • Maintained office supply inventory and placed orders to meet demand.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Input new documents, expenses and orders into system for timely recordkeeping.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Obtained and processed payments from clients for products and services.
  • Operated multi-line telephone system to handle high volume of daily calls to [Type] office.
  • Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
  • Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
  • Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
  • Supported office staff with multifaceted administrative assistance and technical troubleshooting for software and equipment issues.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
Cashier, 10/2011 - 01/2013
Sparky's One Stop City, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Used standardized recipes and other instructions to prepare food.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Managed portion control using correct utensils during preparation and plating.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
Education and Training
: Electronic Communications Systems, Expected in
Iowa Central Community College - Fort Dodge, IA
Associate of Arts: Hospital Administration, Expected in
Iowa Central Community College - Fort Dodge, IA

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    School Attended

    • Iowa Central Community College
    • Iowa Central Community College

    Job Titles Held:

    • Customer Service Specialist
    • Bartender
    • Receptionist Assistant
    • Cashier


    • Some College (No Degree)
    • Associate of Arts

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