Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Customer service professional with 25 years experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly. Food preparation management Inventory coordination Menu preparation Problem resolution Customer service Call management Strong communication Refund management Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 20 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.

  • Customer Service
  • Customer relations
  • Data evaluation
  • Problem Resolution
  • Call Centers
  • Credit card payment processing
  • Office equipment proficiency
  • Courteous demeanor
  • Retail sales customer service
  • Inbound and Outbound Calling
Customer Service Specialist, 08/2021 to Current
InformaBoulder, CO,
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
CurrentKitchen Lead, 10/2019 to
Pace Life SciencesNapoleon, OH,
  • Helped kitchen meet demands by staffing well-trained, productive employees with sufficient schedule coverage
  • Achieved food preparation goals consistently, maintaining full compliance with consistency, quality, and freshness guidelines
  • Directed teams in proper sanitation procedures for daily-use items and large equipment such as freezers and refrigerators
  • Ordered all foods for Meals and Snacks also ordered all cleaning supplies for the whole school
  • Responsible for planing of Menu for each Month
  • Oordinated work during both peak and off-peak hours to expertly handle customer and operational needs
  • Maintained high stocking standards for optimal quality, including establishing and enforcing rotation and cleaning procedures.
Manager, to
Speedy LoanCity, STATE,
  • Analyzed customer requirements for future products.Dealt tactfully and effectively with difficult customers.Communicated with customers daily.Communicated information clearly and accurately.Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.Built rapport with customers through effective and precise communication.Assisted customers with inquiries and provided all pertinent information.Researched accounts, answered questions, and worked with new customers.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems
  • Possess effective communications skills, and work well with others at all levels
  • Cross-trained staff in secondary roles to expand operational diversity
  • B
Education and Training
Diploma: , Expected in to Adelphi Business - Springs, CO
Monitored employee work to assess performance and identify knowledge gaps. Office Manager MSTA | Milwaukee, Wi Analyzed and improved departmental operations resulting in increased productivity.Developed staffing plans, work schedules, budgets, and time lines.Developed solutions as part of quality management team.Supported the operations director in the management of 4 departments.Supervised office personnel ensuring all duties were performed accurately and timely.Supervised office operations and coordinated work schedules.Supervised customer service representatives to ensure that workflow met high company standards.Submitted claims for financial reimbursement.Responsible for all administrative functions, payroll, accounting, budgets, receivables, and payables.Provided training and guidance for new employees within the department.Negotiated and executed national contracts, worked with clients to identify problems and identified opportunities and resolutions for enhanced customer satisfaction.Managed order processing personnel, purchased products, and handled escalated customer service situations.Developed tracking systems for sales and claims departments.Authorized adjustments and audited accounts. Supervised administrative staff, coordinating all hiring, training, and performance management. Oversaw financial, operational, and administrative business processes in 125-person office. Fielded numerous daily questions from administrative staff, customers, and vendors.

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Resume Overview

School Attended

  • Adelphi Business

Job Titles Held:

  • Customer Service Specialist
  • CurrentKitchen Lead
  • Manager


  • Diploma

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