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Customer Service Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-755021103
Professional Summary

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Motivated Client Associate with more than 10 years in the industry. Adaptable and personable team player focused on providing exceptional customer service every time. Willing to travel and work flexible schedules.

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Results-oriented possessing first-rate communication, problem analysis and organizational skills. Adaptable professional experienced in customer service and customer relations. Tech-savvy with proficiency in office equipment operations, Salesforce and CRM.

Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Offering exceptional talents in using available resources efficiently to assess customers' issues and recommend valid solutions.

Successful experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing my background maintaining customer satisfaction and contributing to company success. Proficient in Excel and.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drive revenue with skilled promotional and problem-solving abilities. expert in promoting to diverse customers, cementing relationships and enhancing bottom-line profits by capitalizing on revenue-generating opportunities. Friendly and reliable team player with commitment to service, relationship-building and exceptional performance.

Hardworking Customer Service Representative. Trained in project and time management with extensive knowledge of almost all computer systems and software. EXCEPTIONAL multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skilled call center professional versed in customer support protocols. Bring extensive high-call volume experience spanning 10 years working with consumers. Superior computer skills and telephone etiquette.

Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Grasps company initiatives quickly as Job Title, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Talented Registered Client Associate focused on building strong relationships with high-net-worth clients and supporting brokers and advisors for business growth. Attentive to detail and accuracy in funds transfers, trades, and transactions. Fosters positive support to firm business growth and success.

Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation, and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

Skills
  • Conflict Resolution
  • Process Optimization
  • Warehousing Practices and Procedures
  • Client relations support
  • Good communication skills
  • Excellent written and oral communication
  • Customer Relations
  • Contribute ideas and participation to further improve and streamline

    Ensure documents are indexed and loaded in the document image system that validate the risk profile for the customer

    Classify clients from a risk and regulatory perspective

    Identify ‘red flag’ situations and escalate in line with DB policies and procedures

    Undertaking research via internal and external sources,

    Promoting ideas for process improvement and assisting in their implementation

    Troubleshoot problems and work with internal teams to provide solutions

    Work with our global team to ensure an efficient global process and knowledge share

    Provide regular metric updates

    Training and development of new team members

    Assist with the implementation of technology to help streamline the front to back process

    Facilitate the onboarding process and provide timely and accurate feedback to key stakeholders

    Strong knowledge of corporate culture building and employee engagement

  • Telephone etiquette
  • Sales expertise
  • Report preparation
  • Order fulfillment
  • Complaint resolution
  • Credit card processing
  • Key stakeholder relationship building
  • Technical Support
  • Staff education and training
  • Creative problem solving
  • Recordkeeping strengths
  • Stocking and replenishing
  • Strategic sales knowledge
  • Service standard compliance
  • Account management
  • Good listening skills
  • Shipping procedures understanding
  • Administrative support
  • Warehousing functions
  • Key holder experience
  • Retail store support
  • Professional telephone demeanor
  • CRM
  • Receiving support
  • Training development aptitude
  • Stock management
  • POS systems expert
  • Money handling abilities
  • Medical terminology knowledge
  • Retail materials management
  • Excellent attention to detail and ability to learn and adapt quickly

    Open minded, - able to share information, transfer knowledge and expertise to fellow team members

    Strong problem solving skills - ability to offer strategic solutions to BU and operational problems

    Strong attention to detail

    Excellent team player, - able to work collaboratively in a team and a matrix organisation towards achieving collective goals

    Participating in regular meetings with Management, Compliance and Quality Assurance to maintain strong relationships across the board

    Ability to review, assess and provide detailed information daily

    Proven ability to collaborate and build strong relationships with customers at all levels of the organization

    Strong excel skills, including pivot tables

    Strong Client Service Skills

Work History
Customer Service Specialist, 03/2019 to 08/2019
Infosys LtdAustin, TX,
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Handled over 100+ calls daily, to address customer inquiries and concerns.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved lockout problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving our customers issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with regional and local customers to understand needs and provide exceptional service.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Worked with clients to address and respond to client and partnership management issues.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with Sales team and leveraging productive and open client communications.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Closed average of 50 sales calls each quarter.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Achieved goals for service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Built relationships with customers and community to establish long-term business growth.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
Customer Service Representative, 03/2013 to 08/2015
VallenOrwell, OH,
  • Entered customer interaction details in software to track requests, document problems and record solutions offered.
  • Leveraged expert knowledge of word processing and design programs including Logistics CallTech; Salesforce software. Microsoft Access Oracle, Telemation e-CRM and SAP.
  • Organized and prioritized various clerical duties including proofreading, spell checking, document filing and data entry.
  • Accurately typed over 65 words per minute with no errors.
  • Checked completed work for proper spelling, grammar, punctuation and format.
  • Verified data entered into database by reviewing, correcting and deleting data.

  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in all catalogs and products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Discussed both products and services we offered with customers, outlined restrictions and educated on policies.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Boosted sales revenue by skillfully promoting diverse products and service options.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with up to over 100 plus calls in queue per minute.
  • Leveraged sales expertise to promote
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Received over 50 complements during my job.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Suggested new procedure to persuade cancelling customers to stay with company.
  • Recommended different products or services to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Key Holder Leader, 08/2007 to 01/2011
Strike LLCCity, STATE,
  • Started working as a front desk cashier, and moved up to Key Holder within 6 months. Consisted of supervising front desk employees to complete tasks and achieve goals. Handled discrepancies which were reconciled by employees. Oversaw and performed sales, merchandising, guest services with management.

  • Performed as integral staff member in streamlining opening and closing procedures.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty, increasing sales by Number%.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Recruited, hired and trained over Number new team members in Timeframe.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
Bachelor of Medical Science: Medical Insurance Coding, Expected in 06/2022
Bristol Community College - Fall River, MA,
GPA:
  • Member of Honor Society
  • HealthCare Administration- Medical Billing and Coding
  • The certificate program in Medical Billing and Coding supplies students with knowledge of the healthcare system, anatomy and physiology and related terminology, as well as of treatment of and procedure codes used by the healthcare industry and how to accurately communicate those codes to insurers and agencies for payment to providers.

Associate of Applied Science: Human Services, Expected in 07/2010
Hillsborough Community College - Tampa, FL
GPA:
  • Graduated with 3.8 GPA
  • Majored in human service
  • Coursework in humanities, medical anatomy.
  • The field of Human Services is a broadly defined one, uniquely approaching the objective of meeting human needs through an interdisciplinary knowledge base, focusing on prevention as well as remediation of problems and maintaining a commitment to improving the overall quality of life.
Affiliations
  • International Customer Service Association
Additional Information

Give the best experience in renting an apartment. Im highly effective communicator who is organized, efficient, and empathetic.

3 years of pertinent work experience

Understand technical concepts, and deliver positive results for customers

High degree of accuracy, detail orientation and strong problem-solving skill

Passionate about immersing yourself in the world of Sales Operations, technology, customer evangelism, and customer success

Have a history of owning customer relationships, including implementation, support and renewal

Ability to take direction from multiple parties, work independently, balance multiple projects, and remain detail oriented and well organized

Have previous B2B success experience or multifamily industry experienc

Proficient with Salesforce.com or other CRM SystemsExcel experience is a plusCreative, inventive, detail-oriented, and highly organized

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Resume Overview

School Attended
  • Bristol Community College
  • Hillsborough Community College
Job Titles Held:
  • Customer Service Specialist
  • Customer Service Representative
  • Key Holder Leader
Degrees
  • Bachelor of Medical Science
  • Associate of Applied Science

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