LiveCareer-Resume

customer service specialist resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable and dedicated Customer Service Representative with extensive experience in CSR industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent CSR

brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level CSR position to help launch career while achieving company goals. Offering 2 years of progressive experience in owning web-based projects from concept and design through testing, implementation and client updates. Diligent about producing exceptionally clean, strong and secure code. Successful at achieving browser, device and operating system compatibility objectives while satisfying client desires and producing robust, sophisticated designs. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable Software Engineer ready to support operations from conception through post-release support. Skilled creator of efficient code and exciting user experiences. Eager to elevate ongoing development projects or create novel software solutions geared towards driving increased usership. Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Reliable personal care professional bringing 7 years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Reliable personal care professional bringing [Number] years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Reliable personal care professional bringing 7 years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Report Generation
  • Report Creation
  • Responding to Difficult Customers
  • Transaction Processing
  • Relationship Building
  • Respectful and Compassionate
  • Meal Preparation
  • Heavy Lifting
  • Dependable and Responsible
  • Community Activities
  • First Aid and Safety
  • Flexible Schedule
  • Verbal and Written Communication
  • Time Management
  • Client Transportation
  • Housekeeping
  • Mobility Assistance
  • Ability to Lift Clients
  • Client Documentation
  • Incident Reporting
  • Diet and Nutrition
  • Decision Making
  • Attentive to People
  • Care Planning
  • Needs Assessment
  • Client Records Management
  • Sound Judgment
  • Critical Thinking
  • Bedside Care
  • Problem Identification
  • Personal Hygiene Assistance
  • Supportive Personality
  • Household Cleaning
  • Team Collaboration
  • Personal Service
  • Ability to Lift
  • Caring Companionship
Experience
Customer Service Specialist, 10/2021 - Current
Wencor Provo, UT,
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Troubleshot shortages and overages to support quality control efforts.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
QA/QC Technician, 02/2018 - 10/2021
Wacker Chemie Ag Adrian, MI,
  • Noted results and entered data into Smartsheets to track and assess trends.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Examined samples of raw materials before use in production of Corn and Oil.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Conducted tests on product samples and recorded results.
  • Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
  • Conducted frequent quality and compliance reviews of production work.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Performed visual and dimensional inspections on manufactured parts.
  • Provided lab staff with samples for testing to check quality and safety of finished products.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.
  • Received and inspected raw materials.
  • Calibrated, validated or maintained laboratory equipment.
  • Identified quality problems and recommended solutions.
  • Maintained lab cleanliness and safety standards.
  • Investigated or reported questionable test results.
  • Performed visual inspections of finished products.
  • Participated in out-of-specification and failure investigations and recommended corrective actions.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Compiled laboratory test data and performed analyses.
Caregiver, 07/2011 - 02/2018
Chrysalis West Jordan, UT,
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Supported bathing, dressing and personal care needs.
  • Assisted with meal planning to meet nutritional plans.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Drove clients to doctors' appointments and social outings.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Recorded client status progress and challenges in logbooks and reports.
  • Assisted clients with maintaining good personal hygiene.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients get in and out of beds and wheelchairs.
Education and Training
High School Diploma: , Expected in 05/2006
-
Vanguard High School - Ocala, FL
GPA:
Status -

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Resume Overview

School Attended

  • Vanguard High School

Job Titles Held:

  • Customer Service Specialist
  • QA/QC Technician
  • Caregiver

Degrees

  • High School Diploma

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