LiveCareer-Resume

customer service specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer Service Specialist offering numerous years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Field Operations Support
  • Microsoft Exchange
  • High-Volume Call Environments
  • Policy understanding
  • Claims
  • Coverage assessments
  • Insurance coverage verification
Work History
Customer Service Specialist, 08/2022 - Current
Lumeris Addison, TX,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Recorded product or service failure complaints and notified appropriate departments.
Water Treatment Specialist/Customer Service Representative, 02/2014 - 08/2014
Spectrum Brands Bakersfield, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Met customer call guidelines for service levels, handle time and productivity.
Consumer Service Representative, 06/2012 - 03/2013
T-Mobile City, STATE,
  • Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
  • Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
Team Lead/Corporate Communications Specialist/Trade Assistant, 01/2000 - 02/2009
Whirlpool Call Center City, STATE,
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
  • Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
  • Kept accurate records of customer support interactions using defined methods and tools.
  • Created and maintained knowledge base of articles to enable informed service across support team.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Participated in cross-functional team-building activities.
  • Substantiated legitimate claims and denied unjustified claims
  • Collected information from customers to complete claims and legal files.
  • Researched claims and incident information to deliver solutions and resolve problems.
Education
High School Diploma: , Expected in
-
Bradley Central High School - Cleveland, TN
GPA:
Status -
No Degree: Customer Service Management, Expected in
-
Cleveland State Community College - Cleveland, TN
GPA:
Status -

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Resume Overview

School Attended

  • Bradley Central High School
  • Cleveland State Community College

Job Titles Held:

  • Customer Service Specialist
  • Water Treatment Specialist/Customer Service Representative
  • Consumer Service Representative
  • Team Lead/Corporate Communications Specialist/Trade Assistant

Degrees

  • High School Diploma
  • No Degree

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