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customer service specialist resume example with 5+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.

Skills
  • Sales expertise
  • Complaint resolution
  • Warehousing Practices and Procedures
  • Excellent written and oral communication
  • Money handling abilities
  • Administrative support
  • Retail store support
  • Stocking and replenishing
  • Medical terminology knowledge
  • Good communication skills
  • Credit card processing
  • Creative problem solving
  • POS systems expert
  • Professional telephone demeanor
  • Good listening skills
  • Customer support
Work History
01/2018 to 08/2019 Customer Service Specialist Infosys Ltd | Sunnyvale, CA,
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on promotions to enhance sales.
  • Assisted call-in customers with questions and orders.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Assessed and offered solutions to improve procedures and customer experiences.
01/2016 to 01/2018 Sales Associate Canada Goose | Boston, MA,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
03/2015 to 12/2016 Customer Service Cashier Best Buy | Indianapolis, IN,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Prepared beverages and filled food orders for customers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
02/2014 to 12/2016 Physical Therapy Aide Adventist Health Nw | Tillamook, OR,
  • Reviewed patient medical history and referral notes from other medical practitioners to understand health problems and suggest appropriate physiotherapy regimen to facilitate movement for daily activities.
  • Taught chronic pain management techniques to assist patients in managing pain, including exercise, stretching and manual therapy techniques.
  • Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
  • Counseled over 20 patients per day to instruct on surgery and post-surgical care.
  • Coordinated daily activities of patients to support them in their individual care programs.
  • Performed modalities such as electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
  • Provided treatment to patients suffering from sports-related injuries such as concussions, tennis elbow, pulled hamstrings or ligament tears to prevent loss of sensitivity as well mobility.
  • Improved patient muscle strength by 80% through progressive resisted exercise and re-education of balance reactions, walking and daily living skills.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Evaluated effectiveness of treatment plans and implemented modifications.
  • Worked with patients from age 17 to 65.
  • Conferred with clients to develop plans for post-treatment activities
  • Recorded patient status in progress notes.
  • Maintained supply inventory by placing orders when supplies ran low.
  • Enforced safety procedures with all patients.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Assisted 1 Physical Therapists to initiate different patient care plans in outpatient setting.
  • Communicated with physicians to provide updates on patient care.
  • Answered questions from patients via email, phone and in person.
  • Documented each patient case with updates in computer system.
  • Worked in acute care setting and created individualized exercise programs for patients.
  • Assessed treatment plans and made adjustments as needed for maximum benefits.
Education
Expected in 06/2004 Associate of Applied Science | Medical Assisting Bryman College, San Bernardino, CA, GPA:

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Resume Overview

School Attended

  • Bryman College

Job Titles Held:

  • Customer Service Specialist
  • Sales Associate
  • Customer Service Cashier
  • Physical Therapy Aide

Degrees

  • Associate of Applied Science

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