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Customer Service Specialist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Skills
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Time Management
  • Excellent Attention to Detail
Work History
09/2019 to 05/2021 Customer Service Representative Carlisle Interconnect Technologies | Saint Augustine, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
01/2016 to 01/2019 Childcare Lead Teacher North Country Academy | Fort Mill, SC,
  • Keep attendance records for children
  • Complete homework sheets for every child for parental communication
  • Organize and participate in recreational activities, such as games, and crafts
  • Prior to children’s arrival classroom should be orderly with all supplies available and ready for homework or activity time
  • Support children’s emotional and social development, encouraging understanding of others and positive self-concepts.
  • Identify signs of emotional or developmental problems in children and communicate information for director and parents4.
    Assist Director as needed with weekly and monthly assignments
  • Developed age-appropriate activities and programs for children 3 to 4 years old
01/2013 to 01/2017 Preschool Teacher Behavior Health Network | San Juan, TX,
  • Supervise and monitor safety of children and implement curriculum that allows children to learn.
  • Assisted and supervised 6 to 8 children through entire school day
  • Enhanced 4-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them4
  • Used Microsoft Office to document behavioral, emotional, academic and social growth of over 6 to 8 students
  • Taught educational skills to class of 6 to 8 students through organizing and leading various activities
01/2011 to 01/2013 Assistant Manager Giant Eagle, Inc. | Washington, PA,
  • Managed and provided supervision for 30 employees and for store location
  • Increased sales by 10% in yearly report
  • Oversee day-to-day operations and work of lower-level staff
  • Ensure compliance to organizational standards, including safety standards and client or customer communications
  • Monitor and provide feedback to managed staff to effect improvements in organizational goals
  • Manage reports and personnel documents, including payroll
  • Review and filter applications for potential new hires
  • Assist in interviewing applicants and confer with senior-level management on hiring process
  • Assist managers and other staff with procurement of necessary materials and equipment
  • Create and deliver sales and financial reports on predetermined schedule
01/2002 to 05/2011 Customer Service Specialist Intuitive Surgical | Us, CA,
  • Answered average of 45 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Recorded product or service failure complaints and notified appropriate departments
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Increased efficiency and team productivity by promoting operational best practices
  • Resolved concerns with products or services to help with retention and drive sales
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions
Education
Expected in | Edmondson Jr College, Chattanooga, TN, GPA:
Expected in 05/1980 Fashion Merchandising Certificate | Barbizon, Barbizon, Atlanta, GA GPA:
Expected in 05/1979 High School Graduate | Pisgah High School, Pisgah, Alabama , GPA:

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90Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Edmondson Jr College
  • Barbizon
  • Pisgah High School
Job Titles Held:
  • Customer Service Representative
  • Childcare Lead Teacher
  • Preschool Teacher
  • Assistant Manager
  • Customer Service Specialist
Degrees
  • Some College (No Degree)
  • Fashion Merchandising Certificate
  • High School Graduate

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