Customer Service Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Call Volume and Quality Metrics
  • Inbound and Outbound Calling
  • Document and Records Management
  • Billing Adjustments and Refunds
  • Excellent Attention to Detail
  • Time Management
  • Team-Oriented and Cooperative
Work History
Customer Service Specialist, 06/2016 to Current
Infosys LtdSan Francisco, CA,
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained financial accounts by processing customer adjustments.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Optometry Technician, 09/2010 to 05/2013
Department Of DefenseCrestview, FL,
  • Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Trained first-time contact wearers on insertion and removal of lenses.
  • Maintained detailed knowledge of all inventory products, including eyeglass frames, contact lens types and eye care solutions.
  • Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
  • Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Collaborated with optometry staff to reach individual and team goals.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
Supervisor, 08/2009 to 09/2010
Ucla HealthMarina Del Rey, CA,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained cash drawer of $500.00 or more per shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
Waitress , 02/2007 to 08/2009
Hyatt Hotels Corp.Independence, OH,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Used cash registers and credit card machines to cash out customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
No Degree: General, Expected in
University of Arkansas Community College-Morrilton - Morrilton, AR
Medical Assistant/X-ray Technician: , Expected in 11/2011
Heritage College - Little Rock, AR,
High School Diploma: , Expected in 05/2009
Perryville High School - Perryville, AR

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Resume Overview

School Attended
  • University of Arkansas Community College-Morrilton
  • Heritage College
  • Perryville High School
Job Titles Held:
  • Customer Service Specialist
  • Optometry Technician
  • Supervisor
  • Waitress
  • No Degree
  • Medical Assistant/X-ray Technician
  • High School Diploma

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