Results-oriented Customer Service Specialist with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Managed call flow with up to 20 calls in queue per minute.
Exceeded corporate target for customer satisfaction for 18 months in a row. Monitored agents while handling customers to improve customer satisfaction and employee efficiency.
Supervisory position handling unsatisfied customers and clients while assisting agents, dealers, sales reps with product and procedure questions. Technical support for multiple quoting and tracking programs regarding the ordering and manufacturing of products. Guaranteed positive customer experiences and resolved all customer complaints.
Sell goods and services through cold-calling customers randomly.
Assist customers by checking out items, slicing meat and cheese in the deli, and locating items. I also stocked shelves and took inventory, unloading trucks, and organizing items in coolers and freezers.
Cleaned and maintained all facilities ranging from floors and ceilings, to furniture and white-boards. Maintained electrical, plumbing, and boiler system. Learned proficiency with hand tools and some power tools.
Coursework in Business Administration and organizational Development.
I have volunteered over 1,300 hours of service since 2005, including work at the Gladbrook Theater, Crayon Corner Learning Center, and Marshalltown Community College. I have held a chair on the Board of Directors for the Gladbrook Corn Carnival Committee.
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