LiveCareer-Resume

customer service specialist resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Skills
  • Conflict resolution
  • Data evaluation
  • Customer service
  • Quality control
  • High-energy attitude
  • Credit card payment processing
  • Cross-functional collaboration
  • Technologically savvy
Experience
10/2019 to Current
Customer Service Specialist Johnston & Murphy Towson, MD,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Coordinated [Action] with [Job title] teammates to carry out customer requests.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Referred customers to business partners based on individual preferences and demographics.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Reviewed [Type] and [Type] policies to establish and enforce rules when customers request [Action].
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted [Number] customers per [Timeframe], greeting with upbeat attitude and [Action].
07/2018 to 07/2019
Customer Service Representative Vector Security West Columbia, SC,
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Worked with managers to develop service improvement initiatives.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
06/2015 to 06/2016
Assistant Manager Sbarro Syracuse, NY,
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Delegated daily tasks to team members to optimize team productivity.
Education and Training
Expected in 06/2012 to to
High School Diploma:
Pulaski County High School - Somerset, KY
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Pulaski County High School

Job Titles Held:

  • Customer Service Specialist
  • Customer Service Representative
  • Assistant Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: