Customer Service Specialist resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing [Number] years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business. Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

  • Customer Service
  • CRM
  • Call Centers
  • Project management
02/2017 to 11/2019
Customer Service Specialist Johnston & Murphy Bethesda, MD,
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Recommended improvements to products and services to mitigate complaints.
  • Described business [Product or Service] offerings to customers and facilitated smooth purchases.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
03/2009 to 11/2013
Personal Trainer Subsidium, Inc Reston, VA,
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Communicated with clients to determine goals and performed client assessments.
  • Supplied clients with list of exercises and activities.
  • Informed clients through effective presentations regarding healthcare and benefits of services.
  • Maintained heavy class load of [Number] sessions per [Timeframe], actively engaging clients and driving member retention.
  • Created and led custom and group fitness sessions, including [Type] program, bringing in [Number] new clients.
  • Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
  • Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Successfully completed training initiatives, increasing customer loyalty.
06/1996 to 10/2002
Fleet Purchase Manager/Office Administrator Baron Car Rental And Sales Inc. City, STATE,
  • Used [Software] database software to manage purchase transaction data on over [Number] vendors, making records available to other departments and managers for review.
  • Represented company in vendor contract negotiations, managing purchases from up to [Number] vendor accounts to secure product supply on or under board-approved budget.
  • Analyzed product market and delivery systems to evaluate and report on current and projected material availability, proposing suggestions for adapting to fluctuating market conditions.
  • Interviewed and hired [Job title]s, training on company policies and industry best practice to maintain team of [Number] consistently exceeding cost management expectations.
  • Prepared contracts awarding business to vendors offering most desirable bids, presenting average [Number] summaries yearly to executive board for contract approval and execution.
  • Established budgets adhered to by department [Job title]s in evaluating and proposing vendors for particular contract awards to control total company expenditures.
  • Studied company vendor contract and product pricing history to develop procedures for leveraging market conditions, regulations and laws to minimize product costs.
  • Implemented stringent policies on maintaining records regarding vendor-specific standard product specifications, scopes of work and representative correspondence.
  • Identified suitable vendors and contracted to obtain information on product quality, pricing, availability patterns, financing options and other standard terms of sale.
  • Corresponded with vendors and contractors to understand grievances and contract disputes, timely resolving issues to prevent project disruption.
  • Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
  • Developed and managed cost reduction and waste elimination policies.
  • Implemented robust inspection policies to check quality of all incoming products.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
Education and Training
Expected in
Enterprise Community College - Enterprise, AL,
Expected in 01/2009
Certified Personal Trainer And Nutrition Specialist:
International Sports Science Association - Carpinteria, CA

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Resume Overview

School Attended

  • Enterprise Community College
  • International Sports Science Association

Job Titles Held:

  • Customer Service Specialist
  • Personal Trainer
  • Fleet Purchase Manager/Office Administrator


  • Some College (No Degree)
  • Certified Personal Trainer And Nutrition Specialist

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