LiveCareer-Resume

customer service specialist resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Organized with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Skills
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Microsoft Office Suite
  • Time Management
  • Administrative and Office Support
  • Cultural Awareness and Sensitivity
Work History
Customer Service Specialist, 06/2012 - Current
Select Medical Corporation Flemington, NJ,
  • Addressed daily customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of 25 customer issues.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Collected over 100 customer feedback and made process changes to exceed customer satisfaction goals.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Intern, 06/2008 - 06/2011
Macallister Kalkaska, MI,
  • Sorted and organized 75 student files, spreadsheets and reports.
  • Analyzed student problems, identified solutions and made decisions.
  • Interacted with parent and students by phone, email or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Produced high-quality documents, spreadsheets and presentations for internal and scholars-facing needs.
  • Built rapport with scholars to facilitate trusting relationship and provide setting conducive to growth.
  • Achieved management recognition by designing and implementing special project during internship.
  • Upheld office schedule and calendar to coordinate workflow and meetings.
  • Developed social media strategy templates for Twitter, Instagram and Facebook.
Leadership Intern, 06/2005 - 06/2007
Rogers Memorial Hospital Saint Paul, MN,
  • Engaged in beginning of year orientations to assist students with initial adjustment to university academic life.
  • Presented and drafted various scheduling options for 35 students to help properly allocate time for classes, extra work and free-time.
  • Conducted peer-mediation between students to help resolve conflicts and reach agreements.
  • Organized community outreach to promote nutrition, physical activity and health among peers.
  • Conducted mock interviews with 10 scholars to prepare students for live job and admissions interviews.
  • Maintained positive student relations by addressing problems head-on and implementing successful corrective actions.
  • Directed training and retraining of students to boost performance and enhance growth results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Defined clear targets and objectives and communicated to other team members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
Education
Bachelor of Science: Business Communications, Expected in 05/2012
-
Morris College - Sumter, SC
GPA:
Status -
  • Awarded Above and Beyond Morris College Ambassador
  • Honoree of Boley-Diggs Sanders Award
  • Victoria Wine Scholarship Recipient
  • Morris College National Alumni Scholarship Recipient
  • Morris College Presidential Scholar
  • Morris College Ambassador
  • 3.5 GPA
  • Phi Beta Lambda Member
High School Diploma: , Expected in 06/2006
-
Marlboro County High School - Bennettsville, SC
GPA:
Status -
  • Awarded Life Scholarship
  • Senior Class Vice-President
  • Herbert Ash, Jr. Memorial Scholarship Recipient
  • 3.0 GPA
  • Extracurricular Activities: Cheerleader, Youth Leadership Ambassador, Who's Who Among American High School students
  • Beta Club, Student Council Member
  • Registered Voter
  • NAACP member
  • Extracurricular Activities: Shiloh Baptist Church Choreography / Liturgical Dance Leader
  • Extracurricular Activities: Peer Tutor
  • Extracurricular Activities: Church Praise Team
  • Extracurricular Activities: Peer Counselor

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Resume Overview

School Attended

  • Morris College
  • Marlboro County High School

Job Titles Held:

  • Customer Service Specialist
  • Intern
  • Leadership Intern

Degrees

  • Bachelor of Science
  • High School Diploma

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