Customer Service Specialist resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Friendly and efficient Customer Service Specialist devoted to maximizing customer satisfaction with exceptional service and support. Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Knowledgeable regarding policies and standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Attentive Childcare professional offering 1 year of experience caring for up to 25 children. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children. COVID-19 Vaccinated
Skills
Customer assistance
Time management skills
Customer direction
Injury assessments
First Aid/CPR
Strength training supervision
Injury prevention techniques
Documentation skills
Communications
Infection Control Policies
Safety awareness
Cleaning requirements
Organization
Sales expertise
Retail sales customer service
High-energy attitude
Product organization
Customer Service
Education
Bentonville High SchoolBentonville, ARExpected in ā āHigh School Diploma: - GPA:
Member of National Honors Society
Member of Spanish Club
Member of Arkansas Children Hospital Club
Graduated with 3.5 GPA
Student Athletic Trainer
Studied 4 years of Spanish
NorthWest Arkansas Community CollegeBentonville, ARExpected in ā āGED: - GPA:
Coursework in Composition I, American National Government, College Algebra, History of American People, Composition II, General Psychology, and Microeconomics.
University of Arkansas, FayettevilleFayetteville, ARExpected in ā ā:Nursing - GPA:
Continuing education in Nursing
Pursuing a minor in Child Services
Certifications
First Aid/CPR Certified
COVID-19 Vaccinated
Work History
Kemps - Customer Service Specialist Rockford, IL, 04/2020 - Current
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Upheld strict quality control policies and procedures during customer interactions.
Answered customers' questions and addressed problems and complaints in person and via phone.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Private Family - Private Nanny City, STATE, 08/2018 - Current
Assisted children with homework assignments and special projects across different subjects to promote academic success
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
Coordinated different types of activities to enhance physical and intellectual development
Played games and read books to young children, limiting TV and mobile device time
Performed light housekeeping duties, such as dusting, mopping and washing dishes to keep household efficient and neat
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
City Of Bentonville/Parks And Recreation - Kids Center at the Bentonville Community Center City, STATE, 06/2019 - 06/2020
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Sanitized tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Managed safety and security of all children under care.
Cared for children ages 6 months to 10 years in nurturing and age-appropriate way.
Worked in collaboration with multidisciplinary teams and with community partners.
Bentonville High School - Student Athletic Trainer City, STATE, 08/2019 - 03/2020
Instructed athletes on appropriate stretches and at-home treatments for minor injuries
Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Accomplishments
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Sales - Consistently generated additional revenue through skilled sales techniques.
Promoted from cashier to customer service, in less than 2 months.
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