LiveCareer-Resume

Customer Service Specialist resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Friendly and efficient Customer Service Specialist devoted to maximizing customer satisfaction with exceptional service and support. Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Knowledgeable regarding policies and standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Attentive Childcare professional offering 1 year of experience caring for up to 25 children. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children. COVID-19 Vaccinated

Skills
  • Customer assistance
  • Time management skills
  • Customer direction
  • Injury assessments
  • First Aid/CPR
  • Strength training supervision
  • Injury prevention techniques
  • Documentation skills
  • Communications
  • Infection Control Policies
  • Safety awareness
  • Cleaning requirements
  • Organization
  • Sales expertise
  • Retail sales customer service
  • High-energy attitude
  • Product organization
  • Customer Service
Education
Bentonville High School Bentonville, AR Expected in High School Diploma : - GPA :
  • Member of National Honors Society
  • Member of Spanish Club
  • Member of Arkansas Children Hospital Club
  • Graduated with 3.5 GPA
  • Student Athletic Trainer
  • Studied 4 years of Spanish
NorthWest Arkansas Community College Bentonville, AR Expected in GED : - GPA :
  • Coursework in Composition I, American National Government, College Algebra, History of American People, Composition II, General Psychology, and Microeconomics.
University of Arkansas, Fayetteville Fayetteville, AR Expected in : Nursing - GPA :
  • Continuing education in Nursing
  • Pursuing a minor in Child Services
Certifications
  • First Aid/CPR Certified
  • COVID-19 Vaccinated
Work History
Kemps - Customer Service Specialist
Rockford, IL, 04/2020 - Current
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Private Family - Private Nanny
City, STATE, 08/2018 - Current
  • Assisted children with homework assignments and special projects across different subjects to promote academic success
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
  • Coordinated different types of activities to enhance physical and intellectual development
  • Played games and read books to young children, limiting TV and mobile device time
  • Performed light housekeeping duties, such as dusting, mopping and washing dishes to keep household efficient and neat
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
City Of Bentonville/Parks And Recreation - Kids Center at the Bentonville Community Center
City, STATE, 06/2019 - 06/2020
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Managed safety and security of all children under care.
  • Cared for children ages 6 months to 10 years in nurturing and age-appropriate way.
  • Worked in collaboration with multidisciplinary teams and with community partners.
Bentonville High School - Student Athletic Trainer
City, STATE, 08/2019 - 03/2020
  • Instructed athletes on appropriate stretches and at-home treatments for minor injuries
  • Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Accomplishments
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Promoted from cashier to customer service, in less than 2 months.

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Resume Overview

School Attended

  • Bentonville High School
  • NorthWest Arkansas Community College
  • University of Arkansas, Fayetteville

Job Titles Held:

  • Customer Service Specialist
  • Private Nanny
  • Kids Center at the Bentonville Community Center
  • Student Athletic Trainer

Degrees

  • High School Diploma
  • GED
  • Some College (No Degree)

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