Customer Service Specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated customer service representative of 15 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Excellent written and oral communication
  • Customer Relations
  • Good communication skills
  • Telephone etiquette
  • Complaint resolution
  • Report preparation
  • Professional telephone demeanor
  • Creative problem solving
  • Money handling abilities
  • Staff education and training
  • Service standard compliance
  • Medical terminology knowledge
  • Recordkeeping strengths
  • Stock management
  • Conflict Resolution
  • Process Optimization
Work History
Customer Service Specialist, 06/2018 - Current
Kemps Farmington, MN,
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Housekeeper, 06/2016 - Current
The Hospice Of Dayton Zanesville, OH,
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Documented and reported necessary facility and building repairs observed.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Waxed and polished wood floors and other woodwork.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Adhered to professional house cleaning checklist.
Personal Assistant, 01/2018 - 09/2021
Caring Solutions San Antonio, TX,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Picked up and dropped off clients at airport.
  • Monitored household expenditures and budgeted for groceries and household utility payments.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Displayed absolute discretion at handling confidential information.
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Sourced and ordered office equipment and supplies.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Organized clients' homes prior to arrival home and performed house-sitting duties.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Associate Of Applied Science: Pharmacy Technology, Expected in 06/2008
Everest College - Portland, OR,

Henderson Equality Center - Board Director

DAV- Disabled American Veterans

Spanish :
Limited Working:
Negotiated :
English :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Everest College

Job Titles Held:

  • Customer Service Specialist
  • Housekeeper
  • Personal Assistant


  • Associate Of Applied Science

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