Customer Service Specialist resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Motivated customer service representative of 15 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Accomplishments
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Skills
Excellent written and oral communication
Customer Relations
Good communication skills
Telephone etiquette
Complaint resolution
Report preparation
Professional telephone demeanor
Creative problem solving
Money handling abilities
Staff education and training
Service standard compliance
Medical terminology knowledge
Recordkeeping strengths
Stock management
Conflict Resolution
Process Optimization
Work History
Customer Service Specialist, 06/2018 - Current Kemps – Farmington, MN,
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Described product highlights and benefits to help guide purchasing decisions.
Recorded product or service failure complaints and notified appropriate departments.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Housekeeper, 06/2016 - Current The Hospice Of Dayton – Zanesville, OH,
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Documented and reported necessary facility and building repairs observed.
Disposed of trash and recyclables each day to avoid waste buildup.
Kept building entryway glass clean and polished for professional presentation.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Waxed and polished wood floors and other woodwork.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Operated power equipment tools such as backpack vacuums and floor sweepers.
Adhered to professional house cleaning checklist.
Personal Assistant, 01/2018 - 09/2021 Caring Solutions – San Antonio, TX,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Picked up and dropped off clients at airport.
Monitored household expenditures and budgeted for groceries and household utility payments.
Utilized personal and professional networks to identify, acquire and manage new clients.
Displayed absolute discretion at handling confidential information.
Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Kept detailed track of household and maintenance inventory and schedules.
Sourced and ordered office equipment and supplies.
Maintained appropriate filing of personal and professional documentation.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Organized clients' homes prior to arrival home and performed house-sitting duties.
Oversaw personal and professional calendars and coordinated appointments for future events.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Education
Associate Of Applied Science: Pharmacy Technology, Expected in 06/2008 - Everest College - Portland, OR, GPA:
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