customer service specialist resume example with 8+ years of experience
Hardworking Customer Service Representative with 20 years of experience working with public relations. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions. Experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Successful with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Multifaceted with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
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- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Provided basic technical support for clients on wide range of Do It Best Hardware company products.
- Assisted call-in customers with questions and orders.
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and needs.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Wrapped pallets in shrink wrap prior to loading.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Moved and lifted heavy loads of merchandise using equipment.
- Operated box or straight trucks and cargo vans.
- Performed inventory control, such as counting and stocking merchandise.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Checked in with dispatch service and updated with current location.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Completed daily operations on time and maintained high standards of accuracy.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Tracked production and quality control systems to proactively identify deficiencies.
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Resume Overview
School Attended
- Meadowcreek High School
- Daly's Truck Driving School
Job Titles Held:
- Customer Service Specialist
- Warehouse Associate
- Driver
- Warehouse Supervisor
Degrees
- GED
- Basic Vocational Certificate
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