customer service specialist data entry specialist resume example with 4+ years of experience
Dynamic & results-focused professional helping companies translate their business goals to reality. Possess extensive experience in Administrative Support & seeking to contribute to the organization's mission & grow to its next level. Proficient and proactive professional with excellent written, verbal & interpersonal skills who can develop proactive solutions & implement corrections with efficiency. Easily adaptable self-starter who swiftly adapts to shifting needs, demands & priorities of the organization. Adept at grasping company initiatives quickly to achieve organizational goals. Dedicated professional with superior work ethic, ambition with drive offering positive collaborative involvement to contribute value to promote a safe and thriving organizational environment.
- Responsible for fielding inquiries from the residents of NYC's 5 boroughs related to city-oriented issues while utilizing consultative techniques to understand customer needs & made strategic referrals to various NYC government agencies, including the NYC Police Department, NYC Department of Sanitation, NYC Department of Education, NYC Department of Buildings, etc.
- Communicated with various NYC callers by telephone who spoke diverse languages through the appropriate language line interpreter to resolve callers' issues.
- Handled hundreds of calls per shift, addressed customer complaints, created work orders, identified crisis calls and arranged for emergency assistance to resolve various issues such as criminal activity, vehicle accidents & medical emergencies & also mitigated dissatisfaction by employing timely and on-point solutions
- Reinforced established quality control standards & followed procedures for optimal customer interactions
- Troubleshot Callers' inquiries regarding online related questions & online sign-on issues
- Issued ballots, provided instructions on how to correctly mark choices & collected voter ballots when required
- Checked & verified voters' IDs, registration cards, eligibility & the correct addresses
- Monitored candidates and members of the public for compliance with security, campaign & other procedures
- Posted signs, instructions & statutory notices for incoming voters to view
- Set up, monitored & maintained polling equipment
- Attended appropriate training sessions and information briefings
- Maintained ballot secrecy and confidentiality
- Addressed voter questions & concerns from the opening to the closing of the polling booths
- Fielded hundreds of NYC Paratransit Metropolitan Authority's Access-A-Ride callers inquiries via telephone from New York City's 5 boroughs, utilizing a high-volume inbound dialer system & the MTA's ADEPT computer system to perform data entry of customers' information & to accurately evaluate callers' issues, including account eligibility to facilitate & determine service needs
- Kept detailed & updated customer account records, followed up on issues & offered solutions in a busy call center environment
- Answered & assisted hundreds of daily phone calls & provided issue resolution to varied customers, including the elderly, visually and hearing impaired & disabled
- Communicated & connected various foreign language speaking customers to the appropriate translation services to facilitate their transportation needs
- Provided an efficient level of customer service by using active listening & effective interpersonal skills to answer questions, make recommendations and lead conversations to bookings
- Made outbound phone calls & administered phone interviews to survey participants utilizing a high-volume outbound dialer system in a call center environment
- Utilized diversified scripts for on-demand phone project assignments to collect information from survey participants
- Kept up to date records of customer interaction by recording relevant information from various survey participants while providing information about products, services and essential details to inquiries from various survey clientele
- Communicated clearly & professionally with individuals from diverse cultural, socio-economic & educational, sexual, gender & religious orientations and backgrounds while gathering data & insights to facilitate the exchange of information while maintaining confidentiality when addressing sensitive information with tact and diplomacy
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Resume Overview
School Attended
- UNIVERSITY of PHOENIX
- KINGSBOROUGH COMMUNITY COLLEGE C.U.N.Y
- INTERNATIONAL OPEN ACADEMY
- COURSERA
Job Titles Held:
- Customer Service Specialist/Data Entry Specialist
- Accessibility & Information Clerk/Inspector
- Reservationist & Travel Services Agent
- Telephone Interviewer
Degrees
- Bachelor of Science
- Associate of Applied Science
- Certification
- Google Analytics Certification
- Google Ads Search Certification
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
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