LiveCareer-Resume

customer service specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new chClaireges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Credit Card Payment Processing
  • Data Entry
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • CRM Software
  • Calm and Professional Under Pressure
  • Project Management
  • Problem Resolution
  • Call Centers
  • Customer Relations
Experience
Customer Service Specialist, 06/2022 to Current
Syneos Health, IncJacksonville, FL,
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Marketing Coordinator, 09/2021 to Current
AmobeeDallas, TX,
  • Developed brand marketing plan strategies to increase brand awareness.
  • Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
  • Assisted with communication strategies and implemented tactics to support business objectives.
  • Delivered administrative support services to improve marketing efforts.
  • Wrote, proofed and edited content in accordance with established brand guidelines.
  • Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
  • Developed internal and external marketing communication and collateral pieces to support localized initiatives.
  • Assisted with development of lead generation plans with targeted prospects, measures and objectives.
Agent Help Desk, 06/2020 to 02/2022
Rent-A-Center Inc.Louisville, KY,
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Responded to member questions regarding plan benefits and provisions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
Phone, 04/2019 to 06/2020
Banker 2, Wells FargoCity, STATE,
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support
  • Handled over 1000 incoming telephone calls, emails and chat requests
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Repair Services Chat Specialist, 09/2016 to 04/2019
Lowes Home ImprovementCity, STATE,
  • Corresponded with more than 50 customers daily, effectively building outstanding skills in writing.
  • Updated customer data in 5 system, adding detailed notes.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Answered questions from customers that came in through the company's online chat feature.
  • Provided exceptional coaching to new hires and offered positive feedback on completed tasks.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Updated databases with new and modified customer data.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service and Sales Representative, 12/2010 to 08/2016
DirecTVCity, STATE,
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Educated customers on product features and technical details to highlight benefits.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Generated more than 50 leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.
Education and Training
GED: , Expected in 03/2010 to City of East Chicago - East Chicago, IN,
GPA:

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Resume Overview

School Attended

  • City of East Chicago

Job Titles Held:

  • Customer Service Specialist
  • Marketing Coordinator
  • Agent Help Desk
  • Phone
  • Repair Services Chat Specialist
  • Customer Service and Sales Representative

Degrees

  • GED

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